Mar 31, 2020
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that team members have the tools and training necessary for success. The Enterprise Complaints Management Office (ECMO) is actively searching for qualified candidates to join an exciting new leadership team. This position, ECMO Delivery Management Leader will lead a team responsible for resourcing the software development lifecycle teams (Agile, Waterfall, Kanban] for all ECMO programs and will report to the Head of ECMO Change Delivery under the ECMO Shared Services. The Role This new leader position will partner with the ECMO Portfolio & Product Development Leader and be responsible for support services and resources for ECMO Release Trains. The leader will also be responsible ensuring compliance with EPMT/EPMO policy and PMQA as well as any actions that come forth from audit, controls or decision logs. The teams managed will be responsible for Delivery Coordination, Delivery Support Services, and Resourcing Scrum Masters, Project Managers, and Business Analysts. He/She will partner and collaborate with other leaders across the ECMO and lines of business to ensure the business best serves customers and our line of business partners. The leader will leverage voice of the customer and team member feedback to help drive results and priorities. Responsibilities Include: Delivery Coordination Define, publish and maintain all ECMO status reporting required by policy and regulatory compliance Provide full transparency and reporting in coordination with ECMO Portfolio & Product Development leader to the ECMO leaders when appropriate Accountable for all ECMO change delivery strategy and execution ceremonies/meetings and their maturity Support ECMO Portfolio & Product development leader on dashboards Maintains all retrospectives Manages portfolio ceremony tasks, minutes, and logistics Manages sharepoint site strategy and compliance as well as any share drives or email boxes and distribution lists Delivery Support Services Primary accountable leader for collaborating with technology on DevOps and continuous delivery pipeline, and technical agility, including: exploration, integration, deployment, and release. Continuous Exploration: Arriving at MVP for a release, architecture articulation, and features scored and prioritized by teams/release trains Continuous Integration: works with Testing leader to build quality into sprints so that end to end testing is completed prior to staging Continuous Deployment: take MVPs from staging to deployment so that they can ship when business is ready Continuous Release on Demand: enable MVP in production when business is ready or roll-back when necessary, manage to KPIs if working as expected Ensure all work is in compliance with SDLC, EPMT, EPMO, ISO policy as well as challenge and surface enterprise delivery opportunities to mature Accountable for all Audit logs and routines, Decision logs, or any other managed task lists Accountable and main partner with technology in making the release trains successful by clearing the runway (environments, security, RANBIs, supply chain, horizontal impact reviews or BAR toolchain) Responsible for working with technology to secure appropriate testing environments when needed for Proof of Concepts, Proof of Technology or Innovation Pilots Maintain ECMO data structure management Maintain ECMO platform rules management Ensure seamless connectivity and integration from Product Development through production support coordinating with each leader and domain Support the Agile Portfolio and Release Train Engineers for each program on mitigating risks Accountable for coordinating with the Testing & Production Support Leader on all SHRPs, Corrective Actions, and risk management Accountable for removing impediments or other milestone obstacles for Release Trains Resource Management Accountable for growing the discipline and talent development of Scrum Master roles, Project Manager and Business Analysis disciplines Accountable for obtaining any non-dedicated shared services team members in DevOps Hire and manage performance of Scrum Masters, Project Managers, and Business Analysts and supplying the right talent level to teams Advance the Scrum Master role and maturity in coordination with the Agile Transformation office The Candidate A mature leader with proven critical thinking skills and demonstrated operational credibility will be determining factors in selection. A successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. The candidate will have strong relationship management, influencing, vision, operational and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The candidate operates with a bias with a sense of urgency, passion for results, human-centered, and personal accountability for driving results. Specifically, we seek: Leadership: Proven ability to establish and gain buy-in for an idea or vision, define stretch goals that are attainable and directly support business goals, and garner enthusiastic support across the organization to accomplish the goals. Proven they demonstrate critical, board thinking skills. Problem Solving: Ability to visualize, articulate, and solve problems. Accurately analyzes complex issues, ensuring identification of underlying root causes. Demonstrates the ability to solve problems under conditions of uncertainty and ambiguity. Generates alternative solutions and expertly handles obstacles. Professional Skills: Capable prolific communicator that is comfortable working with a wide variety of corporate executives, sales, marketing, engineering, operations, customers and business partners. Proven teamwork skills; excellent interpersonal, written and oral communication skills. Creativity and Innovation: Able to think creatively and critically to identify opportunities to uniquely and effectively meet customer needs. Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies. Analytical Thinking: Obtains and uses data necessary to identify opportunities or understand problems; uses quantitative techniques to make it actionable. As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Required Qualifications 8+ years of experience in one or a combination of the following: project management, project delivery, project methodologies, digital product/program management, strategic planning or implementation 5+ years of leadership experience Other Desired Qualifications Proven experience as a strategic platform leader - including the operational day to day requirements Deep experience or certification in SAFe Agile portfolio management processes Deep experience and certification in human-centered design and/or BIZBOK/business architecture Experience leading teams across multiple locations including managing managers, while exhibiting proven skills in teaching, coaching, mentoring and development of strong teams. Demonstrated success managing a team through organizational, transformational and cultural change with experience articulating examples of how they have effectively driven and lead organizational change through to successful execution. This leader can "connect the dots" across multiple business requirements. Strong partnership and collaboration skills across Wells Fargo - with proven ability to manage effectively in a matrixed organization, developing partnerships with many business and functional areas and identifying trends, which may present opportunities or reflect gaps in the business. Displays business process and technology leadership skills and experience associated with complex change initiatives. Proven success using quantitative techniques to turn data into actionable imperatives. Advanced knowledge of organizational procedures, operations and applicable compliance rules and regulations. Ability to exercise independent judgment and creative problem solving techniques and possess critical thinking skills. Job Expectations Ability to travel up to 20% of the time Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. CO-Denver: Min: $108,500 Mid: $155,000 AZ-PHX-Northwest Phoenix: Min: $108,500 Mid: $155,000 IA-West Des Moines: Min: $108,500 Mid: $155,000 MN-Saint Louis Park: Min: $108,500 Mid: $155,000 NC-Charlotte: Min: $108,500 Mid: $155,000 MO-Saint Louis: Min: $108,500 Mid: $155,000 Street Address IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN NC-Charlotte: 401 S Tryon St - Charlotte, NC AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ CO-Denver: 1740 Broadway - Denver, CO Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Charlotte, NC, USA