Feb 29, 2024

Sr. Manager, Field Services

  • Professional Diversity Network
  • Pleasanton, CA, USA
Full-Time Other

Job Description


Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday is the leader in enterprise-class, software-as-a-service (SaaS) Human Capital Management and Financial Management solutions for handling global businesses.
The Services Executive team includes a diverse range of skills and experience from across professional services, functional subject matter expertise and sales fields. The team plays a substantial role in connecting Workday's services and sales organizations; ensuring that we are supporting subscription sales by differentiating Workday's services approach and methodology, as well as ensuring that our customers are set up to be successful in their deployment projects and meet their business objectives.
Our aim is to be trusted advisors to our prospects and customers, working to Workday's core values of Customer Service and Integrity, and protecting Workday's consistent track record of customer happiness. Successful candidates will be passionate about working as part of an account team driving and supporting sales cycles; engaging with customers to develop deployment strategies and plans that meet their requirements; and leading detailed and sophisticated sales processes, preparing estimates, proposals and contracts.

About the Role

We're looking for an enthusiastic Senior Manager, Field Services to join the Workday team and help us continue to deliver the best service and solutions to our customers. In this role, you'll be responsible for leading a team that drives the successful adoption of Workday's products and services. The ideal candidate is an experienced professional who is passionate about customer success, with strong problem-solving skills and the ability to lead a team leveraging effective relationships with customers and partners. You must also have a demonstrated understanding of the SaaS industry, sales and service delivery, and the ability to drive strategic initiatives. You'll use your experience with consulting sales and project delivery to lead a team helping prospects create a plan for a successful project, including resources, timeline, and costs. Your team will employ effective selling strategies to optimally position Workday's SaaS Solutions and Platform technologies as the efficient, modern alternative. If you have are a self-starter, and love working in a complex environment, then this Workday team is the place for you.

About You

  • Understand the competitive landscape and prospect needs so you can successfully position the value of Workday's innovative deployment methodology and Professional Services.
  • Present Workday Customer Services overview and conduct services discovery sessions.
  • Build and validate Professional Services Proposals and high-level Project Plans.
  • Cultivate mutually beneficial relationships with Workday Service Partners.
  • Assess project team training needs for prospects and customers.
  • Maintain accurate and timely prospect, pipeline, and service forecast data.
  • Lead, negotiate, and close Professional Services Agreements, Statements of Work and other contractual documentation
  • Provide support for services activities and events.
  • Basic Qualifications
  • 10+ years business, implementation consulting sales and/or subscription sales experience with Workday ERP solutions - Finance and HCM
  • 10+ years leading teams that drives the successful adoption of Workday's products and services.
  • 10+ years employing effective selling strategies to optimally position Workday's SaaS Solutions and Platform technologies.
  • Other Qualifications:
  • Experience leading a diverse team, consistently delivering against key metrics
  • Experience working matrixed organization with cross functional teams to achieve company and departmental objectives
  • Experience with SaaS "Software as a Service" business models
  • Solid understanding of vendors, products, and services in Enterprise application space.
  • Management, business, and negotiation skills
  • Validated multi-year track record of advancing critical initiatives
  • Excellent organization skills with a strong focus on attention to detail
  • Ability to perform in a high change, fast-paced, high-intensity deadline
  • Excellent communication and presentation skills along with content development skills

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.MA.Boston

Primary Location Base Pay Range: $169,000 USD - $253,500 USD

Additional US Location(s) Base Pay Range: $169,000 USD - $253,500 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!



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