1262992 Service Technical Support Specialist - Day
- Avispa Technology
- Roseville, CA
Job Description
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Service Technical Support Specialist - Day 1262992
A leading technology company is looking for a Service Technical Support Specialist - Day. The successful candidate will be responsible for internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills. The ideal candidate has 3 years of related experience in the calibration and repair of electronic test equipment. The company offers a family-oriented culture and environment!
Service Technical Support Specialist - Day Pay and Benefits:
- Hourly pay: $22/hr
- Worksite: Electronics Testing and Measurement Company (Roseville, CA 95747 - Onsite)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 24 Month Assignment
Service Technical Support Specialist - Day Responsibilities:
- Test, calibrate, assemble, and disassemble electronic instrument products to maintain functionality and accuracy.
- Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
- Solve technical problems of limited scope and complexity.
- Perform adjustments, calibrations, and basic repairs.
- Escalate more difficult repairs to experienced technicians.
- Exhibit the ability to build and maintain professional relationships with a wide range of people.
- Adhere to the highest standards of business ethics.
- Provide consistent, solid contribution to team and service center delivery goals.
- Exercise good discretion in the use of time and other resources.
- Maximize the use of existing assets, multi-tasks effectively, and ensure our resources are used properly (i.e. connector care, ESD, ETE).
- Maintain high workmanship standards and deliver on commitments.
- Promote ESD, Service Note compliance, and other programs that are conducive to the delivery of high-quality service and minimization of re-repair.
- Communicate effectively with internal and external customers.
- May initiate customer interaction as appropriate.
- Escalate issues through appropriate channels when necessary.
- Adhere to established production processes and is responsible for achieving established team production goals.
- Clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
Service Technical Support Specialist - Day Qualifications:
- 3 years of related experience in the calibration and repair of electronic test equipment.
- Prior experience is strongly preferred.
- Some education, specialized training/certification, or Military experience.
- Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus. Strong PC (MS Windows/Office) skills are a must.
- PMEL experience is strongly desired.
- Excellent communication and organizational skills.
- Demonstrate electronic and mechanical competence.
- Calibration and repair knowledge of a wide variety of our equipment.
Service Technical Support Specialist - Day Shift:
- Monday to Friday from 11:00 AM to 07:30 PM.
Occupations
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Security Clearance
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Avispa provides our W2 contractors access to leading tech companies and a pathway to highly coveted contract, contract-to-hire and direct hire employment. We get to know each of our candidates to ensure they find the position that is right for them. At Avispa, we are not just trying to fill positions; we build diverse, highly functional teams with happy, engaged top talent. We offer generous compensation, nationwide PPO medical benefits, weekly pay, and a retirement plan.
Avispa is MBE Certified by the National Minority Supplier Development Council and is committed to fostering a diverse and inclusive workforce within Avispa and helping the companies we work with reap the many benefits of a diverse workforce.
