Field Service Technician, Austin, TX - Earn $40K to $45K/YR

We are the leading installation and service company of draft beer, cocktails, coffee, soda etc. systems. We service the Austin, San Antonio and Houston markets.

Summary Description

• We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction.
• As a technician you will be responsible for installing all different types of draft systems. This involves manual labor. You will also be visiting customers sites and diagnosing and repairing their systems.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all company's filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.

Qualifications

• Proven field service experience.
• Ability to troubleshoot, test, repair and service technical equipment.
• English literacy.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with tools and applications.

Compensation:

Salary commensurate with qualifications and experience ($18-$22 per hour)
Health insurance provided after 30 days
Company vehicle
Company cell phone
This is a full time position. Average work week consists of 35 -45 hours. We operate throughout the state of Texas; trips to other cities are common and will require early morning departures and occasionally overnight stays. Please only inquire if you live in the Austin and surrounding area.