Client Services Specialist Full time | Signature Companies | Remote Job

This is a remote position.

Position Summary

The Client Services Specialist is responsible for interfacing with Clients, Contractors, and internal team members in both phone and e-mail interactions. The Client Services Specialist develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Portraying a positive company image and engaging in professional and friendly communications with Clients, Contractors, and internal team members
• Maintaining a pleasant demeanor and commitment to service; this position serves as the first point of contact for Clients thus setting the tone of the experience
• Processing help/ status requests by email and telephone
• Actively listening to needs and inquiries to determine appropriate service actions
• Assisting team members with administrative duties, as needed
• Referring & delegating inquiries to appropriate team members
• Monitor cases to ensure completion by specified due dates
• Redirecting Client challenges and complaints to management as needed
• Strong emphasis on following up on tasks/ requests through completion
• Establishing and maintaining professional Client relationships
• Performing accurate company-required record keeping
• Efficient and consistent communication skills
• Informing Clients of anticipated delays and any additional information needed, documenting communications in company platforms for transparency to all team members
• Following-up on requests to ensure delivery is achieved by set deadlines
• Compiling statistics and preparing various reports for management, as needed
• Performing other duties as assigned

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED); college degree preferred
• Prior experience in Client Services required
• Prior experience within the insurance industry a plus
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Positive and enthusiastic personality
• Excellent organization skills
• Proficient in MS Office
• Ability to multi-task
• Ability to work in a team environment and take direction from management and supervisors
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This is a 100% work from home environment. Company will provide computer equipment. Employee to provide internet and phone equipment.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Benefits

This is a 100% work from home environment.