Nov 30, 2022

Director of Frontline Delivery, CommCare Connect

$115,627 - $120,088 yearly
  • Dimagi
  • Remote
Full-Time Information Technology

Job Description

About Dimagi

Dimagi is an award-winning social enterprise and a certified B-corp and Benefit Corporation. We build software solutions and provide technology consulting services to improve the quality of essential services for underserved populations. Our open-source technology platform, CommCare, is the world’s most widely-used and researched mobile data collection platform for frontline workers. Our choice to be a certified B-Corp and to legally incorporate as a Benefit Corporation sends a clear signal to our partners, our team members, and our communities that we not only believe but also take action in using business as a force for good. This approach combines our passion and commitment to tackle complex health and social inequities and work towards a brighter future for all.

About the Position

Dimagi recently received generous funding to develop a new product called CommCare Connect. The original vision of CommCare Connect was conceived from Dimagi’s five-year strategy to amplify our impact across three areas: improve users’ jobs to improve outcomes, while also expanding our impact through exponential growth and exceeding market expectations. Dimagi is currently in the process of assembling a lean team that will be driving the product life cycle of CommCare Connect while scaling it to create impact. 

The CommCare Connect Team is currently seeking a Director of Frontline Delivery to drive forward the vision for building and delivering technology services directly to Frontline Workers. You will have the opportunity to rapidly leverage a range of skills across concept formulation, research, strategy, experiment design, partner building, etc - all while making a real, positive impact in bringing Dimagi’s five-year strategy to make impact to life. 

Because of its highly strategic nature, the CommCare Connect team will be based out of Dimagi’s Global Strategy Division and work closely with Dimagi’s C-Suite - including its Chief Executive Officer and Chief Strategy Officer. 

Responsibilities

Due to the highly exploratory and innovative nature of this work, we are seeking candidates who thrive in flexible and unstructured environments, and can embrace changes in responsibility that benefit the team. This is especially true in the first year of this work. As we learn more about this work and our team grows, candidates should expect changes in responsibilities. 

Strategy & Vision

  • Inform and drive the vision and roadmap of CommCare Connect’s approach and strategy in engaging Community Health Workers directly, including by developing and sharing strategy documents, team presentations, etc. This will aim at enabling the users (primarily Community Health Workers) to get access to high-impact, well-paid service delivery programs which they can undertake in addition to their current responsibilities.
  • Effectively resource project work to delivery team members, and be willing to potentially manage a small team down the line. 

Program and Research

  • Define research questions to test different hypotheses of CommCare Connect, such as investigating Community Health Workers capacity for additional paid work.
  • Execute research questions through a mix of delegation to other teams at Dimagi, direct field research, and desk-based research using appropriate qualitative and quantitative methods.
  • Evaluate different interventions as candidates for CommCare Connect programs, and prioritizing among them. 
  • Effectively coordinate with the Product Team in influencing product design of CommCare Connect for Direct to Frontline Worker use cases, including through synthesized qualitative and quantitative research to identify and present general market trends and strategic challenges for Frontline Workers.
  • Be the point person in owning the analysis of national Community Health Worker programs that Dimagi has traction in (system design, workforce performance characteristics, payments, and future planning), and drive internal collaboration and documentation around learnings
  • Be point person to Dimagi’s Research and Data team in shaping CommCare Connect research projects and study designs that will generate results to be disseminated into peer-reviewed journals/conferences. 
  • As first author or supporting author, support writing white papers and prepare articles for publications on findings from CommCare Connect research. This may be done individually or in partnership with Dimagi’s Research and Data team.  

Ecosystem Engagement

  • Build and nurture relationships with global program partners, as well as Community Health and Frontline Worker coalitions
  • Represent Dimagi through knowledge sharing forums - including presenting at industry conferences, joining innovation working groups, liaising with other partner organizations doing similar work, etc.
  • Working with CommCare Connect team members as well as Dimagi’s Marketing team, develop high-gloss materials (proposals, slide decks, reports) to support occasional fundraising efforts.  
  • Build cost-effectiveness models for CommCare Connect based programs that can be presented externally and engage with the Effective Altruism community.

Relevant Skills

At the core of this position, we are looking for smart, capable, motivated, and impact-driven people. As such, please consider the following areas listed to be general “guidelines” vs. strict qualifications.

  • 10+ years of experience in supporting global development organizations to develop, strengthen, and scale innovative community health solutions. 
  • 5+ years working in Community Health research field or in designing or evaluating Community Health Worker programs
  • Deep understanding of and experience in the international development space, including demonstrated experience in building solutions in last mile settings
  • Brings a personal network of senior industry players in global development, including from governments, multilateral agencies, International non-governmental organizations (iNGOs), government agencies, foundations, etc.
  • Exceptional written skills, including the ability to rapidly iterate with leadership team members on concept notes, slide decks, thought leadership pieces, etc.
  • Demonstrated experience in managing medium to large sized programmatic teams, and million dollar budgets.
  • Excellent verbal communication skills and a clear excitement to engage with external stakeholders - including giving presentations to potential funders or at industry conferences. 
  • Analytical mindset, and comfort using Microsoft Excel for basic cost-effective analyses and other data analysis and visualization tools

Bonus Points:

  • Success in leading and securing seven-figure partnership deals with funders
  • Master’s Degree in a Global Development related field, including public health, social work, economics, international development
  • Experience authoring peer-reviewed publications, formal briefs, and executive-level reports on research outcomes in Community Health.

Please Note: The interview process for this position involves three virtual interview rounds with 2-3 interviewers. If you would like to request a reasonable accommodation, please send an email to [email protected] with details regarding your request. 

Benefits Provided

We aim to make a difference, not just as a company but also as an employer. We are transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions. Our salaries are cost of living adjusted and non-negotiable. The estimated salary range for this position is 115 627 - 120 088 USD annually. Your final salary within the range will be dependent on where you are geographically based and might fall outside of this estimated range. 

  • 100% employer-sponsored medical insurance paired with a generous Health Reimbursement Account (HRA) fund
  • Access to voluntary dental and vision insurance plans
  • A 401K plan with up to a 4% employer match
  • Employee stock option plan
  • 30 days paid time off inclusive of holidays 
  • Unlimited sick time and excellent parental leave policy
  • Access to a flex-time policy that allows employees to work based on a flexible work schedule
  • Professional Development Benefit
  • Access to an Employee Assistance Program (EAP) through Magellan Healthcare

EEO Employer/Veteran/Disabled

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

States

MA

Salary

115 627 - 120 088 USD annually

Security Clearance

NO Security Clearance

Job Requirements

Relevant Skills

At the core of this position, we are looking for smart, capable, motivated, and impact-driven people. As such, please consider the following areas listed to be general “guidelines” vs. strict qualifications.

  • 10+ years of experience in supporting global development organizations to develop, strengthen, and scale innovative community health solutions. 
  • 5+ years working in Community Health research field or in designing or evaluating Community Health Worker programs
  • Deep understanding of and experience in the international development space, including demonstrated experience in building solutions in last mile settings
  • Brings a personal network of senior industry players in global development, including from governments, multilateral agencies, International non-governmental organizations (iNGOs), government agencies, foundations, etc.
  • Exceptional written skills, including the ability to rapidly iterate with leadership team members on concept notes, slide decks, thought leadership pieces, etc.
  • Demonstrated experience in managing medium to large sized programmatic teams, and million dollar budgets.
  • Excellent verbal communication skills and a clear excitement to engage with external stakeholders - including giving presentations to potential funders or at industry conferences. 
  • Analytical mindset, and comfort using Microsoft Excel for basic cost-effective analyses and other data analysis and visualization tools

Bonus Points:

  • Success in leading and securing seven-figure partnership deals with funders
  • Master’s Degree in a Global Development related field, including public health, social work, economics, international development
  • Experience authoring peer-reviewed publications, formal briefs, and executive-level reports on research outcomes in Community Health.

Apply Now