At Aylo Health (formerly Eagles Landing Health), we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!
We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.
Oversees daily operations of a primary care office to ensure that the office is running smoothly and as cost effectively as possible. Understands and upholds the practice philosophy of health care and integrates this philosophy into daily functions. Provides information and assistance to internal and external customers.
Lead team members and promote Aylo Health’s mission, values, and goals.
Implement and ensure quality measures, compliance, and practice policies are being met.
Supervise, assign, and direct activities of team members based on trends and opportunities identified by reviewing reports, direct observations, and feedback.
Communicate effectively both verbally and written with all team members, patients, and vendors.
Lead Aylo patient experience culture; demonstrate empathy and concern for our patients.
Answer internal and external customer/patient inquires, and handle patient relations issues in accordance with practice policies and procedures.
Identify and address patient/team member concerns in a timely manner.
Provide team members with personalized patient experience feedback and coaching.
Team Building/Staff Development
Interview, hire and on-board new team members; conduct and/or coordinate new team member orientation training.
Oversee continued development of existing team members and required trainings.
Conduct performance evaluations for all assigned personnel.
Coach and execute counseling discussions with all assigned personnel.
Manage staffing/team member schedules to meet patient demand.
Monitor patient appointment schedules, wait times, and process of treating patients in a timely fashion; review EMR for errors and omissions to ensure efficiency and identify opportunities for improvement.
Monitor, adjust, and approve team member time records.
Report any technical, mechanical, or electrical issues as well as patient area maintenance needs or problems.
Responsible for inventory management.
Perform daily cash deposits with appropriate documentation.
Oversee collection of co-pays, deductibles, and other outstanding patient balances at the time of service.
Audit work performed by office staff, as needed.
Other duties as required.
Order office and clinical supplies
Oversee collection of co-pays, deductibles, and other outstanding patient balances at time of service
Ensure cash deposits are made daily, attaching the appropriate documentation
Audit work performed by office staff, as needed
Other duties as required
High School graduate or equivalent required
3-5 yrs. experience in management role in a primary care setting
Must have valid driver’s license and able to travel to all locations
Ability to be flexible with work schedule (could require working evenings, weekends, and holidays)
Excellent communication skills
Above average problem-solving skills
Computer literate with entry level working knowledge of Microsoft Suites; Outlook, Word
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
Duties require professional verbal and written communication skills
Superior problem-solving skills; ability to identify service delivery issues and develop timely solutions
At Aylo Health, we work together to enrich the health and well-being of every life we touch. Because healthy people can do amazing things!
At Aylo, we’ve built a model of healthcare that unlocks the potential of both our patients and those who serve them. That’s why we equip our team with world-class tools and remove many of the administrative tasks that get in the way of caring for patients. Our policies and programs are designed to help discover and unlock your potential by providing opportunities to help you build a healthy and balanced life while advancing your career. It is our belief that by creating a company that cares for you, you’ll be better equipped to provide that same level of care for our patients.