Customer Service Rep in Washington, PA Requisition Number: CUSTO001784

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.

Sprague Energy, a division of Sprague Operating Resources located in Washington, PA, is a leading fuel supplier in the tri-state area specializing in serving a broad range of drilling and production, commercial, and residential customers. 

The Customer Service Representative in our Washington, PA office is responsible for providing customer service for internal/external customers and vendors. This position will collaborate with all departments to meet overall objectives and stay up to date on all company products and/or services to provide excellent customer care.

• Answering phone calls and emails from customers to answer questions, process orders, and update all information
• Process orders with accuracy; verify information such as delivery address, contact information, products, pricing, payment type, and obtain purchase orders
• Prepares and maintains required reports, spreadsheets and documents as needed
• Process previous day’s drivers work; review work to ensure all necessary paperwork is present, confirm/process payments, create import numbers, and copy tickets as needed
• Handle new customer inquiries; send/receive documents and paperwork in a timely and professional manner
• Prepare cash, check, and card payments received in driver’s work, in office, or via phone
• Managing reoccurring company delivery orders by ensuring a delivery schedule has been set up in the system and reviewing call tickets for accuracy
• Perform general office duties which include maintaining records of packages received/delivered, copy, file and update paper and electronic documents, mailing statements, and assisting in special projects as needed
• Conduct outbound calls during non-peak season, including prospecting calls to potential new customers as well as calling accounts in customer master to drive incremental sales and inform those customers of current/upcoming promotions, etc.
• Assist with managing AR collection accounts: reviewing accounts and contacting customers via phone and/or email
• Opening/Closing the office; count cash drawer, turn off lights, lock doors, etc.

*All other duties as assigned

We want to hear from you!

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.

Qualified candidates for this role will have the following:

• High school diploma or GED required; Associate’s degree preferred
• 1-2 years of customer service experience required
• High attention to detail with the ability to multitask
• Works well under pressure and with deadlines
• Must have Microsoft Office experience (Excel, Word, Teams, etc.)
• Ability to work overtime as needed including weekends and holidays
• Ability to lift, carry and push/pull up to 50lbs
• Ability to work in a sitting position at a desk for long periods of time

What we offer:

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. Sprague also provides tuition reimbursement for any employee that would like to further their education.  Sprague has adopted a casual business dress code where you can wear jeans to work!  Do you like to get involved where you work?  Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support the charity of the week. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

• 401(k) Traditional and Roth plans with employer match of 60% of the first 6% of the employee’s contribution
• Paid Volunteer Time
• Flexible Working Policy
• Choice of high deductible and PPO Health Plans to fit your individual needs
• Wellness Program

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

Sprague is an EEO/AA employer.  We strongly encourage minorities, females, Veterans, and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information