Customer Service Representative

We are looking for Customer Service Professionals who will be the liaison between our Sales Team and our current and potential homeowners and residents. 

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Maintain strong knowledge of all our property details in order to answer questions, provide helpful suggestions and selling the value of our properties and services.
• Process reservations and payments as needed.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently participate in training opportunities at multiple locations to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.
• Assist with driving organizational initiatives and team projects by providing ideas and solutions.

Skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school diploma/GED; some college a plus
• Bilingual in Spanish a big plus

Technical Customer Service, Sales Support-Assistance

AZ

$15-$17 per hour plus incentive bonuses

NO Security Clearance

All representatives must have:

• High engagement throughout the entirety of their shift
• Superb attendance
• References willing to speak on their behalf
• An openness to being coachable and a desire to learn new techniques