May 17, 2022

Customer Service Representative

$15.00 - $17.00 hourly
  • Cobblestone Assets
  • Gilbert, AZ, USA
Full/Part-Time Customer Service Real Estate

Job Description

We are looking for Customer Service Professionals who will be the liaison between our Sales Team and our current and potential homeowners and residents. 

Responsibilities

  • Manage large amounts of inbound calls in a timely manner.
  • Maintain strong knowledge of all our property details in order to answer questions, provide helpful suggestions and selling the value of our properties and services.
  • Process reservations and payments as needed.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently participate in training opportunities at multiple locations to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.
  • Assist with driving organizational initiatives and team projects by providing ideas and solutions.

Skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school diploma/GED; some college a plus
  • Bilingual in Spanish a big plus

Occupations

Technical Customer Service, Sales Support-Assistance

States

AZ

Salary

$15-$17 per hour plus incentive bonuses

Security Clearance

NO Security Clearance

Job Requirements

All representatives must have:

  • High engagement throughout the entirety of their shift
  • Superb attendance
  • References willing to speak on their behalf
  • An openness to being coachable and a desire to learn new techniques

Apply Now