Apr 11, 2022

Customer Service Representative

  • APWU Health Plan
  • may have an option for remote work.
Full-Time Customer Service

Job Description

The APWU Health Plan, a health insurance company located in Glen Burnie, MD, is seeking a Customer Service Clerk.


The successful candidate will respond to phone inquiries regarding healthcare eligibility and coverage questions. Must be able to decipher complex eligibility information from a variety of electronic sources quickly, and deliver them courteously and effectively to our largely senior membership population. This is a high volume call center position subject to high production and quality standards.


We offer a competitive salary, excellent health/dental/vision/life insurance, 401(K), company paid pension, generous vacation leave.  Please apply online at [email protected] by 04/29/22.


EEO M/F/D/V; Drug-Free


General-Other: Customer Support-Client Care



Security Clearance

NO Security Clearance

Job Requirements


The individual we seek must possess 2 years of healthcare customer service experience, a demonstrated knowledge of medical terminology, and be PC proficient in a windows environment. Excellent listening and communication skills are required.  Must have stable work history.  Successful candidates must be able to work multiple shifts, to include 11:00 a.m. to 6:30 p.m., and will be subject to a criminal records check and drug screening prior to offer; this is a Union position.

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