The NRC Repair Specialist is responsible for the inspection of, cleaning, repair, and condition testing for small dental equipment which could include sterilizers and handpieces. These items are fully restored on site and returned to each customer in a like-new condition
Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Employees at the National Repair Center have been working with dentists for decades and understand how important handpieces and other small equipment are to a practice. Our customers benefit the knowledge that comes from our certified technicians who can diagnose and fix nearly any issue, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.
Repair Dental Items
Read schematics and diagrams
Disassemble and clean items
Repair and test to ensure items meet specification
Use of hand tools to evaluate and repair
Assist in identifying items that need to be sent to manufactures for repair
Inventory Control to include but not limited to:
Monitor inventory levels and request parts stock
Transfer parts between warehouses to complete repairs
Increase/decrease stock levels based on usage
Conduct annual physical inventory, as well as regular spot checks
Communication to include but not limited to:
Contact manufactures for repair assistance or part inquiries
Articulate repair situations and findings with customers
Utilize other team members for repair assistance
Partner with customer experience coordinators to create customer repair estimates
Computer Skills to include but not limited to:
Utilize Microsoft Office products to track repair information
Proficient typing skills are necessary
High school diploma or equivalent
Must have a mechanical aptitude
Expresses strong customer service orientation through excellent written and verbal/phone communication skills
Ability to read and understand assembly drawing and instructions
Uses technology with efficiency and possesses basic computer skills, including knowledge in Microsoft 365/MS Office
Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
Outstanding troubleshooting and problem-solving skills
Ability to multi-task in a fast-paced environment
Associate degree or equivalent trade school completion
Previous repair experience or customer service experience
Operating a computer or other office devices for the majority of the workday
Must be able to move equipment weighing up to 90 pounds onto workbench up to 4 times per day.
Must be able to remain in a stationary position 50 percent of the time.
Must be able to operate hand tools, including drills and buffers.
Must be able to position self to repair equipment, sitting or standing for extended periods of time
This position requires occasional or frequent moderate physical activity
·This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services
·This position requires light to moderate exposure to biohazards (blood-borne pathogens)
Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling1-866-234-2165or by email to[email protected]. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.