The National Institutes of Health (NIH), a part of the U.S. Department of Health and Human Services, is the nation’s medical research agency — making important discoveries that improve health and save lives.
The National Institutes of Health is made up of 27 different components called Institutes and Centers. Each has its own specific research agenda, often focusing on particular diseases or body systems. All but three of these components receive their funding directly from Congress, and administrate their own budgets. NIH leadership plays an active role in shaping the agency's research planning, activities, and outlook.
The Office of the Director is the central office, responsible for setting policy for NIH and for planning, managing, and coordinating the programs and activities of all the NIH components.
Headquarters for the Office of the Director and the Institutes and Centers are located in Bethesda, Maryland, USA. NIH has more than 75 buildings in a campus-like environment over 300 acres. Some research is performed on campus in state-of-the-art laboratory facilities, although more than 80% of research activities are conducted by scientists working in every state and around the world.
THIS POSITION IS CONTINGENT UPON CONTRACT AWARD
Scheduling Activities: Schedules patient appointments in the computerized appointment scheduling system. Appointments must be entered accurately and according to the guidelines for the specific area assigned. All visits for the day must be statused (the patient status is marked as arrived, no-showed or canceled) in the scheduling system before the end of each day. Complete requests for new or modifications to existing schedule templates.
Admissions and Outpatient Registration Activities: Transcribe requests for patient admission; pre-register patients for admission; admit inpatients and register new outpatients. All these activities are entered in the NIH Clinical Research Information computer system (CRIS). Attention to detail is required in data entry process to ensure that no duplicate records are created for patients and the demographic information is entered timely and accurately. In addition, patients are to be seen in a timely manner and personnel shall have an understanding of consent process and be able to answer questions that new patients may have about consents and general information regarding the Clinical Center. Apply an accurate patient identification wristband to all patients. Assist physicians, nurses and patients with forms and other procedures related to patient expirations.
Reception Activities: prepare areas for the work day; receive and direct telephone calls; provide reception; make arrangements for interpreter services; close area for the work day according to the standard closing procedures for that area. Apply an accurate patient identification wristband to all patients. Accurate and complete documentation of calls or requests; prioritization of requests and timely response.
Patient Record Activities:Prepare any medical record or visit paperwork for the patient visit; assemble inpatient chart; disassemble inpatient chart for filing in medical record; submit any patient records to the Health Information Management Department after correct patient label applied.
Clinical Support Activities:Perform monthly safety inspections; and provide requested patient identification materials (labels, wristbands, etc.).
Equipment, Material and Supply Support Activities: Request and stock appropriate supplies and forms; request and stock office supplies and forms; acquire meals and snacks for patients; monitor patient care nutrition and specimen refrigerator temperatures on a daily basis.
Travel and Local Transportation Services Support Services:Transcribe requests for patient travel authorizations into the NIH Business Systems (NBS); issue travel authorizations and vouchers to the government approving official for approval before disbursement to patient or authorized guardian; scan all travel documents into the appropriate electronic patient record; reconcile lodging and taxi invoices against travel authorizations; arrange authorized patient travel and transportation
Statistics, Reporting and Other Administrative Activities: Enter data, produce, and/or distribute various reports; collect and enter patient wait and processing time statistics; filing, document topics discussed in meetings and orientation; issue keys and control key inventory. Requires knowledge of Microsoft computer applications, scanning, copying, and filing.
EDUCATION AND EXPERIENCE
High School Diploma or Equivalent
Minimum one year experience in a health care setting working directly in-person with patients and have basic knowledge of medical terminology
Excellent Customer Service skills
Must possess excellent verbal and written communication skills
Demonstrate expertise with Microsoft Office Products
Must be willing to work any shift within 24/7 operation
NIH Clinic Center - Bethesda, MD 20892 US (Primary)
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