Feb 03, 2022

Clinical Liaison

  • Professional Diversity Network
  • Kenner, LA, USA
Full-Time Retail

Job Description

CVS Health

Job DescriptionFully remote position. Working hours will be: Monday-Friday 8:30AM-5PM. Holidays may be required per the needs of the department. No weekend or travel will be required. Candidates must reside in the state of Louisiana to be considered. Position is for Licensed Mental Health Professionals (active licensed in LA) to staff Aetna Better of Health of Louisiana's Crisis Call Center as part of the upcoming 2022 LA state implementation of the new Crisis Services System. to respond to all BH crisis needs of members. This includes crisis counseling, de-escalation, dispatching of mobile crisis/EMS/Police, f/u post call, linkage/referral to services, and tracking of disposition and outcomes of crisis response.Duties include the following:- Answer, engage, and assess member calls related to Behavioral Health and/or Substance Use Disorder- Triage calls related to clinical assessment of risk- Understand and apply principals and guidelines related to ensuring safety of members- Utilize clinical skills to determine action plan to address member concerns- Provide support, linkage, and referral to plan resources and outside community agencies and services as indicated- Dispatch Mobile Crisis or EMS, and or Police when clinically indicated- Track and record outcome and disposition of callsRequired Qualifications-6+ years community mental health work experience with individuals struggling with serious behavioral health and substance use issues-3+ experience involving assessing, triaging, and managing behavioral health crisis situations and/or calls utilizing national recognized best practice-Unrestricted and active state of Louisiana license as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Clinical Psychologist (LCP).COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Behavioral Health Managed Care experience- Prior work experience in a Behavioral Health Crisis Call Center, Crisis Stabilization Center, or similar-Knowledge of community behavioral health and social support systems-Demonstrated ability to form and maintain collaborative working relationships with community based mental health providers, knowledge of the Louisiana Department of Health regulations related to behavioral health and substance use Medicaid services, and prior experience providing behavioral health services.EducationMaster's degree in Counseling, Social Work, Human Services, or closely related field from a CACREP accredited universityBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.PDN-9581ff88-2849-4c62-b21d-5f98e6066167

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