Dec 04, 2021

Customer Service Representative - International Dept

  • Black Box
  • Pennsylvania, USA
Construction Defense Engineering Information Technology Management Other QA-Quality Control Sales

Job Description

Job Description

The Customer Service Representative (CSR) provides first level non-technical support to customers through basic case management and order taking. The CSR responds to customers via phone, chat, email and other communication tools. Upsells and cross-sells products in support of the sales team.

Location: Pittsbrugh PA



• Receives and responds to customer inquiries for assistance with product orders, returns, issues or requests

• Processes orders through multiple platforms/tools, including phone, email, fax, website, vendor and customer portals

• Processes quotes and follows up with customers as needed

• Issues returns credits, miscellaneous debits/credits (price adjustments, freight adjustments, etc.)

• Provides lead generation for sales by promoting related or targeted products to callers.

• Assists in outbound call campaigns

• Maintains database information as needed

Skills, Knowledge, Abilities

• Strong customer service and communication skills

• Ability to follow defined processes with attention to detail

• Familiarity with industry products and solutions

• Solid problem resolution skills

• Ability to collaborate with Team Members and customers

Spanish Speaking

Portuguese Speaking

Education/Experience Requirements

• High School diploma or equivalent

• 1-3 years in Customer Service or similar roleAbout Us

What's in it for You?

Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.


Other, Project Management



Security Clearance

NO Security Clearance

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