Analyze and assess customer contract quality requirements and the organization's capability to comply with requirements;, ensure that these requirements are flowed down to departments, suppliers, subcontractors and vendors
Ensure compliance to contractual requirements and documented procedures
Respond to customer issues utilizing containment, correction, root-cause analysis, and corrective action
Develop and execute plans to qualify new suppliers
Monitor supplier quality and work with suppliers to address quality issues
Participate in quarterly business reviews with key suppliers
Assist in maintaining the ISO 9001:2015 Quality Management System
Analyze system quality data to determine performance and prioritize improvement activity
Identify areas for process improvement by using Lean and Six Sigma methodologies to eliminate waste and non-value added processes
Conduct first-article inspections of incoming parts and outgoing products according to the technical specifications and applicable quality standards
Bachelor of Science degree in an Engineering discipline, such as Electronics Engineering, Industrial Engineering or a combination of related work experience and training is required
5 years of work experience in a quality function or similar discipline. Will consider a combination of education and experience.
Experience with supplier quality (process flow, PFMEA, control plans, FAI)
Experience with ERP systems (SAP, Oracle, etc.)
Understanding of quality and workmanship standards (ISO, IPC, etc.)
Experience with circuit boards (PCB, SMT, componentry, etc.)
Strong computer skills including QA applications, statistical software, word processing, spreadsheets and databases
Ability to define problems, collect data, establish facts, and draw valid conclusions to solve complex issues and make decisions without supervisory assistance
Ability to interpret specifications and product requirements
Excellent verbal & written skills and sound interpersonal skills
Very minimal travel, but may need to travel to other Black Box facilities, Suppliers and Customers infrequently
What's in it for You?
Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.
For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.
On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver. WE ARE HIRING!