Property Management firm of Vacant and Foreclosed Housing Seeking Junior Property Managers
Federal Job Code- 43-4051.00 - Customer Service Representatives
Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
Takes care of somewhat complex customer inquiries and problems and non-routine matters than those handled by lower level Call Center Representatives.
Requires a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services.
Construct Daily Activity reports in MS Excel from inbound email client communications.
Ability to navigate online database and provide information for all clients from the systems.
Track production throughout entire asset lifecycle.
Understanding of construction standards and techniques
Ability to follow directions and work under close supervision.
Keen attention to detail with the ability to find errors.
Regular attendance and timeliness.
Sense of urgency to meet deadlines.
Strong written and oral communication skills.
Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.
Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services, and products.
Passes only the most complex customer inquiries to higher level Call Center Representatives.
May aid lower-level Call Center Representatives.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office. The noise level in the work environment is usually quiet to moderate. The worker is not substantially exposed to adverse environmental conditions. This job is performed in a generally clean and healthy environment.
24 Asset management Corp (24 Asset) was founded in 2007. In 2013 24 Asset expanded its operations to include a separate entity for Field Services and Preservation. The companies and has managed over 500,000 assets and amassed a wealth of relevant experience among the team. Assero’s success and reputation in the industry has been developed on a fundamental commitment to building strong working relationships and having accountability for work performed. From the CEO to each of the 10,000 Real Estate Professionals in the network, everyone acknowledges and accepts full responsibility for their work product. The operation has been uniquely tailored and optimized with the immense past performance to create an innovative Full-Service Real Estate Firm.
24 Asset Management is a certified Minority Business Enterprise (MBE). 24 Asset is an active member of the National Minority Supplier Development Council (FL01498) (NMSDC), in addition to the National Association of Real Estate Brokers (NAREB), the National Association of Hispanic Real Estate Professionals (NAHREP), the Asian Real Estate Association of America (AREAA), and the Mortgage Bankers Association (MBA). Furthermore, the companies are GSA Contractors (GS-23F- 0023Y) for Schedule 520 and is approved to service government agencies under the following Special Item Numbers (SINs): Transaction Specialist (520-2), and Loan Servicing & Asset Management (520-5).
Assero and 24 Asset has a footprint in 50 states and 4 U.S. territories, providing customized, scalable real estate solutions that maximize the value of the assets for commercial, enterprise, government, and individual clients. The Assero and 24 Asset Brand is rooted in performance. The firm’s foundation is built on superior customer service, best in class proprietary technology, and a team set out to execute to drive definitive results for all 24 Asset’s clients.