Nov 08, 2021

Junior Property Manager - Acquisitions Representative

$35,000 - $42,000 yearly
  • 24 Asset Management
  • Newtown, PA, USA
Full-Time Construction Customer Service Entry Level Professional Services Program Management Supply Chain

Job Description

Job Description – 24 Asset Management

Role: Acquisitions Representative (ERI Reference - Customer Service Rep – Specialized)

Reports to – Manager, Acquisitions

Property Management firm of Vacant and Foreclosed Housing Seeking Junior Property Managers

Federal Job Code- 43-4051.00 - Customer Service Representatives

Overview

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

Takes care of somewhat complex customer inquiries and problems and non-routine matters than those handled by lower level Call Center Representatives.

Requires a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services.

Essential Functions

Construct Daily Activity reports in MS Excel from inbound email client communications.

Ability to navigate online database and provide information for all clients from the systems.

Track production throughout entire asset lifecycle.

Understanding of construction standards and techniques

Ability to follow directions and work under close supervision.

Keen attention to detail with the ability to find errors.

Maintain confidentiality.

Regular attendance and timeliness.

Sense of urgency to meet deadlines.

Strong written and oral communication skills.

Typical Functions

Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.

Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services, and products.

Passes only the most complex customer inquiries to higher level Call Center Representatives.

May aid lower-level Call Center Representatives.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office. The noise level in the work environment is usually quiet to moderate. The worker is not substantially exposed to adverse environmental conditions. This job is performed in a generally clean and healthy environment.

Occupations

Facilities Management-Maintenance, Contracts Administration, Production-Operations Planning, Project Management, Production Quality Assurance, Administrative Support, Property Management

States

FL, PA

Salary

38000

Security Clearance

NO Security Clearance

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