Support the Sales Department with ongoing inside sales operations to include providing a wide range of customer services to governmental and commercial customers. In this role, the Inside Sales Representative will be responsible to call on current customers and develop new relationships with potential customers to further Envision’s sales and mission. The Inside Sales Representative will also collaborate with and support outside sales staff and business development managers.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE
Develop and cultivate relationships with our key strategic partners and agencies.
Execute strategic initiatives aligned with the Envision strategic plan.
Maintain an ongoing customer contact dialogue and track activities in CRM (Customer Relationship Software). Envision uses Salesforce.com
Work with the Sales Team and other various teams within Envision to prioritize and support sales plans, contracts, and strategic initiatives as needed from time to time.
Provide exceptional customer service by responding efficiently, accurately
and courteously to all customer transactions through inbound calls and email
Answer and address customer inquiries by researching, responding, and
following up in a timely manner.
Become a subject matter expert by maintaining current and comprehensive
knowledge of products and researching, when appropriate, in order to offer
solutions to customer's inquiries.
Obtain customer feedback whenever possible and present ideas to team on
how to improve existing product and procedures.
Prepare and submit Request for Quotes (RFQ's).
Drive a sense of urgency within the organization and attend appropriate training programs needed to support the mission of Envision.
Flexibility to support other initiatives as needed from time to time to include volunteering to support Envision sponsored events.
Flexibility to perform other job duties as assigned.
JOB REQUIREMENTS INCLUDE
High school diploma or GED equivalent required
Bachelor’s degree in business administration or related field preferred; however, a combination of education and experience wherein the skills and abilities to perform the responsibilities and functions have been adequately demonstrated is acceptable.
1 year of relevant inside sales, call center, marketing and/or business development experience required.
Proven record of accomplishment of positive customer interaction and ability to close over the phone and in person.
Demonstrated ability to conduct and prioritize daily activities to support the mission.
Strong analytical, written, and verbal communication skills as well as strong presentation skills.
Excellent customer service skills, including written and oral communication abilities.
Must possess good organizational skills, attention to detail, and ability to prioritize multiple tasks.
Self-motivated as well as able to work independently with periodic consultation/direction.
Excellent people and self-management skills while interacting with staff, colleagues, and cross-functional teams as well as third parties.
Demonstrated ability to use assistive technologies as needed to support normal job functions
Evaluate business issues and resolve problems, decisive.
Develop and write an inside sales plan,
Work with individuals throughout Envision in a collaborative way,
Demonstrate leadership ability,
Able to work in a highly dynamic, flexible work environment and navigate between strategy and execution.
Must be able to travel up to 10% of the time.
Total Number of Employees Directly Supervising 0
Number of Subordinate Supervisors Reporting to Position: 0
Envision, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.