Oct 02, 2021

Director of Utilities

$75,000 - $95,000 yearly
  • Lakeshore Management
  • REMOTE LOCATION: Preferences to: Central Florida with 20% travel to NJ, PA, MD, and LV with 30% travel within the state of FL
Full-Time Facilities Management Real Estate

Job Description


The Director of Utilities is responsible for the many phases of the utility operation in a portfolio of communities, including, but not limited to analyzing data trends, weekly property visits as needed, negotiating annual utility contracts, preparing business plans to meet financial goals, liaison between Corp, field and utility providers/vendors and Lakeshore customers, interact and train field personnel so that the utilities infrastructure is maintained at all times in good physical condition. To adhere to all applicable fair housing laws governing real estate sales, leasing, and management services.


  • Responsible for the operation, maintenance, regulatory compliance, and development of multiple Community utility systems; plans for and facilitates the delivery of reliable and high-quality water, wastewater, and electric service to the community.
  • Formulates, communicates, and implements the Departments business plan and regulatory compliance strategy.
  • Develops and administers departmental plans, policies, budgets, and programs.
  • Analyze and track utility trends, performances, recapture on a weekly, monthly, and quarterly basis.
  • Travel to the field to inspect/resolve utilities issues.
  • Communicate company's strategic directions as pertains to utility performance and structure.
  • Review, update and maintain legal documents; Rental Agreements; Prospectus; Rules and Regulations as pertains to Utilities.
  • Negotiate utility contracts including trash, plant operators, cable, and other related vendors.
  • Manage feasibility studies and make recommendations for utility changes, sub-metering, etc.
  • Work with appropriate counterparties to ensure the company's financial budgets for utilities are met.
  • Assist and participate in the company's annual budgeting process.
  • Update the recapture bill out rates for all utility companies (water/sewer, trash, cable).
  • Communicate rate changes by means of annual notices to customers.
  • Working with Corporate office to establish annual utility Pass-On charges as determined applicable and represent Lakeshore as needed at monthly Town Hall /HOA meetings.
  • Ensure compliance at state and local level for liabilities including but not limited to boil water notices and have knowledge of PSC (Public Service Commission).
  • Completes special projects as assigned.


  • Minimum of 10 years experience in the utility environment.
  • Bachelors degree or experience equivalent to a four-year degree.
  • Able to plan and execute effective strategies that have led to measurable business growth.
  • Strong financial, analytical, and problem-solving skills.
  • Must have an in-depth knowledge of water/sewer distribution systems, maintenance programs, and construction operations.


  • Treats everyone with respect, compassion, and kindness Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each others ideas. Acts with empathy and focus, while able to resolve problems.
  • Demonstrate integrity, transparency and doing things the right way Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.
  • Collaboration and teamwork Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focuses on team success, over individual.
  • Solves problems and is transparent about outcomes Champions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness.
  • Serves our employees and residents to improve their lives This includes maintaining the property that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, continually challenges self to grow and develop to be the best you can be at work.
  • Developing Fellowship The ability to influence others through insight, logic, and communication in a positive way to attain results. Inspires and motivates others to achieve goals, complete task and deliver discretionary effort. Is a consistent role model of the Lakeshore values, leadership competencies, and a commitment to continuous improvement.
  • Implementing the Vision The ability to articulate the vision and get others to take responsibility through training, setting clear and transparent expectation, managing performance, providing early, often, and actionable feedback. Provides appropriate tools and resources for employees to implement vision and tactics. Delegates effectively.
  • Following Through The ability to create plans, check-in periodically to ensure progress is being made, and assist as appropriate to remove barriers, helps others learn from mistakes and ensure task are completed. Also includes, asking tough questions, facing disagreements, and managing conflict constructively. Holds self and others accountable to agree upon expectations.
  • Achieving Results Sets challenging goals, stays focused on results, and builds a culture where employees want to provide maximum contribution. Demonstrate leadership by challenging status quo, taking a stand, have healthy, respectful debate to improve processes and outcome.
  • Team playing Builds credible and trustworthy working relationships with boss, peers, and subordinates. Develop followers to use their strengths and help them achieve their professional goals. Viewed as an effective team member and has ability to influence senior leaders.

COMPENSATION: $75,000 - $95,000/Yr. (Based on experience)

REMOTE LOCATION: Preferences to:  Central Florida with 20% travel to NJ, PA, MD, and LV with 30% travel within the state of FL

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Lakeshore embraces Diversity and Inclusion and is an equal opportunity employer.  Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of background investigation including pre-employment drug screening. Lakeshore is a smoke-free and drug-free workplace, for the purpose of workplace safety and health.  No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search.

Covid-19 Protocols for all Candidates:

  • Social Distancing (6 feet)
  • Masks are required
  • We provide sanitizer to keep hands clean
  • If arrangements are needed, please discuss with Hiring Manager

Job ID:10076/LSMFD


Office Management, Property Management, Business Unit Management




$75,000. - $95,000./Yr (Based on experience)

Security Clearance

NO Security Clearance

Job Requirements

PHYSICAL REQUIREMENTS: Frequently required to sit; Occasionally required to talk or hear; While performing the duties of this job, the noise level in the work environment is usually moderate; Occasionally required to lift up to 10 pounds. This role requires airline travel.

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