We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Technical Customer Service, Desktop Service and Support, Call Center, General-Other: Customer Support-Client Care
AL, AZ, CA, CO, FL, GA, IL, IN, LA, MA, MI, NV, NY, OH, TX, VA
NO Security Clearance
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Macomb Spine Care is a medical group practice located in Clinton Township, MI that specializes in Chiropractic Spinal Decompression Therapy. Macomb Spine Care specializes in Non-Surgical Spinal Decompression methods, utilizing the Cox® Technic, backed by federally funded research, to treat neck, back and sciatic pain. These conditions can be a result of failed back surgery, bulging/herniated discs, degenerative disc disease and stenosis.