The Customer and Terminal Data Specialist II ensures customers are setup correctly and efficiently, and data flows accurately and successfully through our systems from purchase through billing by utilizing computers and communication technology & equipment. Do you like to research and analyze business problems to find comprehensive resolutions? The ability to exercise sound judgment in decision making is essential to communicate and interact effectively with customers, co-workers and management across geographically dispersed sites and department boundaries. Delivering results under pressure in a fast-paced environment will promote positive customer and employee relations.
Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. As a publicly-traded company (NYSE:SRLP) founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape.
Major Duties / Responsibilities:
Directly or indirectly reconcile basic issues or problems and answer inquiries about customer data and terminal systems, conduct research on cause, and coordinate with other internal departments to resolve
Work with key stakeholders on applicable projects to gain an understanding of project objectives, timelines, detailed steps, and immediate action items.
Understand the importance of projects so that their value and priority can be explained to those who the project will affect – inside and outside of immediate team.
Analyze and organize data and explain necessary project steps to coworkers who will aid in project execution.
Handle shifting responsibilities with ease
Conduct all interactions in a professionally positive tone
Maintain customer management and terminal automation software systems and support their proper daily operation
Produce and maintain process documentation and support projects as needed
Maintain customer account data and record and track customer inquiries within the appropriate system(s)
Participate in ongoing training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills
Provide backup and on-call phone support coverage as required
Other duties as required
We want to hear from you!
Do you like to solve problems and consider yourself forward thinking? If you are looking for a place where you can learn a lot about the energy industry while constantly challenging yourself, then Sprague is your place. Sprague employees are dedicated and driven, and we constantly strive to be the best in the industry. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. As a company that has continued to evolve with the energy industry for the last 150 years, we are looking for hardworking employees to join us as we remain at the forefront of the industry.
Education / Experience / Skill Requirements:
Advanced Excel skills required
Bachelor’s degree in Information Systems/Business Analytics; classes in the following courses are helpful: Database Management and Systems Analysis, Business Analytics and Spreadsheet Modeling, Business Applications Development
Basic understanding of database normalization, data transformation, and relational databases preferred
Understanding or experience working in a scrum-based development environment preferred
Familiarity with customer-centric databases preferred
What we offer:
Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our organization. We recently surveyed our employees to ask them their favorite part of the job. Unanimously, they answered with "the people I work with." You are part of a team and a family at Sprague, and everyone works together to ensure the success of both the company and the individual.
In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. Sprague also provides tuition reimbursement for any employee that would like to further their education. Sprague has adopted a casual business dress code where you can wear jeans to work! Do you like to get involved where you work? Is giving back important to you? It’s important to us, too! Sprague donates more than $100,000 back to the communities in which we live and work every year. And, we collect employee donations to support the charity of the week. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, FunForce, Innovation, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.
Plus we have some great benefits!
401(k) Traditional and Roth plans with employer match
Defined Contribution Plan with an automatic 5% contribution from Sprague
Paid Volunteer Time
Flexible Working Policy
Choice of high deductible and PPO Health Plans to fit your individual needs
Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!
Sprague is an EEO/AA employer. We strongly encourages minorities, females, Vets and individuals with disabilities to apply.
As a federal contractor we adhere to OFCCP employment regulations.
Sprague is one of the largest independent suppliers of energy and materials handling services in the Northeast with products including home heating oil, diesel fuels, residual fuels, gasoline and natural gas. Over the years, Sprague has aggressively expanded its offerings to meet the ever-changing energy and logistics markets. Coupled with its strong physical assets, Sprague provides differentiated products and services including value-added customer support and online tools that are unmatched