Aug 22, 2021

Product Support Manager - Sacramento

  • Dobbs Truck Group
  • 825 Stillwater Road, West Sacramento, CA, USA
Full-Time Business Development Transportation

Job Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group..



I. General Job Description

This position will be responsible for the improvement of customer satisfaction with Service Department operations, achieving planned sales and profitability objectives while adhering to the Company’s established procedures for business conduct, safety, and personnel administration.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


  • Responsibility to improve customer satisfaction is the prime responsibility of the Product support manager while also ensuring that the product strategy are applied successfully.
  • Product support manager has to work closely with other departments which contributes to the overall customer experience
  • Product support manager has to assist the technician base in improving the efficiency of the shop while reducing down time for the customer. 
  • Product support manager will make calls to targeted customers to explain and promote the company’s products, services, features and benefits to convert them as a customer.
  • Ensuring customers are satisfied while also being involved should any customers face issues with the product, Product support manager responsibility is to solve those issues and ensure that customers are satisfied.
  • Researching and finding out new opportunities to improve customer satisfaction while also implementing functions to be implemented to improve customer satisfaction.
  • Provide an effective communication between marketing, sales, service and parts departments ensuring the product strategy be executed well without any issues or delay. 
  • Reporting the status of the product strategy and customer satisfaction to his/her direct report along with the needs raised by each department and customer base, which will support the overall product strategy.
  • Position will require travel based upon customer and company needs.

II. Minimum Job Qualifications

· 18 years of age.

· High school graduate

· Experience and knowledge in working with Sales, Marketing, Parts and Service departments preferred

· Must have both mechanical and technical experience, with a minimum 5 years in a related field. 

· Have strong communication and interpersonal skills to gel with other departments and supervisors.

· Must have all the skills to prepare project documentation

· Must have good training skills, working closely with other departments and assist them according to the product strategy.

· Basic computer skills required with a focus on Microsoft Excel and Word. 

III. Desired Job Qualifications

· Background as a heavy-duty truck technician preferred

· Intermediate to advanced knowledge off Microsoft Excel, Word, and Outlook.

· Strong organization, communication, customer service, managerial, and leadership skills.

IV. Mental Capability Requirements 

· Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.

· Organization: Ability to organize and prioritize work schedules of others on long-term basis.

· Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services.

· Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.

· Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 65 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is normally loud.

VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

· Contribute to a work environment that is based on trust and respect.

· Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.

· Suggest ways to improve the efficiency of conducting their job duties.

· Promote continuous improvement and change to support company growth.

· Mentor others unselfishly.

· Give credit where it’s due.

Company Loyal Policies and Work Ethic

· Adhere to the policies contained in the Employee Handbook.

· Adhere to the Company’s Employee Conduct Policy.

· Support management decisions toward meeting company goals.

· Be open and receptive to new ideas, regardless of their origin.

· Make prudent decisions, which are based on the best interest of the Company and its long-term future.


We are an Equal Opportunity Employer
Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.



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