Accounts Receivable Specialist I

Overview

Accounts Receivable Specialist I will be responsible for timely collection of branch accounts receivable including analyzing delinquent account balances and determining the appropriate plan of action to successfully resolve customer delinquency.  Responsibility also includes the research and analytical support of branch customer statements when needed. Role will require frequent communication with customers and branch personnel including Branch Managers and Sales Representatives. 

The Accounts Receivable Specialist I will report directly to the Accounts Receivable Supervisor and will also work closely with Branch personnel including Branch Managers, Customer Service Representatives, Sales Representatives and Equipment Coordinators.      

Success will depend on having a “customer first” attitude and a willingness to learn new functions and positively contribute to team performance. 

Responsibilities

• Daily collection phone calls, written collection communication and maintaining detailed records of all collection activity
• Provide customer and branch analytical support for FSS business partners by researching and reconciling customer requests in a timely and efficient manner.
• Collaborate with OTC Cash Processors to identify and resolve statement discrepancies.
• Effectively manage the collection of delinquent accounts while maintaining a positive customer service culture
• Collaborate with branch personnel including Branch Managers, Sales Representatives, Customer Service Representatives & Equipment Coordinators
• Establish rapport with branches and other Patterson teams, build effective relationships, and share wins and successes
• Engage in and suggest continuous process improvement ideas
• Ensure that all activities are performed in the most efficient and effective manner possible
• Provide customer and branch analytical support for Accounts Receivable Manager and Shared Services Director
• Performs other duties as assigned.

Critical Competencies:

Ethics & Integrity: Acts consistently and makes decisions in the organization’s best interest.

Customer Focus: Makes customers and their needs the primary focus of one’s actions.

Drive for Results: Demonstrates drive, determination, and ownership to achieve both results and success.

Technical Expertise: Demonstrates and maintains technical and professional skill or knowledge in position-related areas.

Problem Solving: Uses logic and analytical methods to identify solutions resulting in effective problem resolution.

Self-Management: Manages time and resources and balances competing demands to ensure work is completed.

Collaboration: Works effectively with others to achieve a common goal.

Working Conditions:

Physical Demand:

Sitting or Standing

Light Physical Activity

Environment Factors:

• Operating a computer or other office device (specify device and hours at a time/per day)
• Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
• Reading or sight -- "requires frequent review of vendor contracts"

Qualifications

Minimum Qualifications:

• High school diploma or equivalent required
• Possesses strong interpersonal and communication skills
• Positively contribute to the Accounts Receivable and Shared Services team environment
• Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
• Strong customer orientation
• Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times

Preferred Qualifications

• Strong Microsoft Office skills (Excel, Outlook, Word)
• SAP experience
• Strong phone skills

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program (Tuition Reimbursement).
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

Why Join Patterson?

Click here  to see what it’s like to be a part of our winning team! Patterson isn’t just a place to work, it’s a partner that cares about your success.