The Small Equipment Repair Specialist is responsible for the inspection of, cleaning, repair, and condition testing for small dental equipment which could include sterilizers and handpieces. These items are fully restored on site and returned to each customer in a like-new condition.
Why join Patterson Dental National Repair?
Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Employees at the National Repair Center have been working with dentists for decades and understand how important handpieces and other small equipment are to a practice. Our customers benefit the knowledge that comes from our certified technicians who can diagnose and fix nearly any issue, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.
Position responsibilities include, but may not be limited to:
Repair Dental Items
Read schematics and diagrams
Disassemble and clean items
Repair and test to ensure items is ready to be returned using hand tools
Assist in identifying items that need to be sent to manufactures for repair
Monitor inventory levels and request parts stock
Transfer parts between warehouses to complete repairs
Increase/decrease stock levels based on usage
Conduct annual physical inventory, as well as regular spot check
Contact manufactures for repair assistance or part inquiries
Articulate repair situations and findings with customers
Utilize other team members for repair assistance
Partner with customer experience coordinators to create customer repair estimates
Utilize Microsoft Office products to track repair information
Proficient typing skills are necessary
High school diploma or equivalent
Must have a mechanical aptitude
Expresses strong customer service orientation through excellent written and verbal/phone communication skills
Ability to read and understand assembly drawing and instructions
Uses technology with efficiency and possesses basic computer skills, including knowledge in Microsoft 365/MS Office
Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
Outstanding troubleshooting and problem-solving skills
Ability to multi-task in a fast paced environment
One year minimum in call center, retail, or alike customer service environment
Associate degree or equivalent trade school completion
Previous repair experience or customer service experience
Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling1-866-234-2165or by email to[email protected]. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.