Jul 11, 2021

Small Equipment Repair Specialist

  • Patterson Companies Inc
  • Eagan, MN, USA

Job Description

Overview


 

The Small Equipment Repair Specialist is responsible for the inspection of, cleaning, repair, and condition testing for small dental equipment which could include sterilizers and handpieces.  These items are fully restored on site and returned to each customer in a like-new condition.

 

Why join Patterson Dental National Repair?

Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Employees at the National Repair Center have been working with dentists for decades and understand how important handpieces and other small equipment are to a practice.  Our customers benefit the knowledge that comes from our certified technicians who can diagnose and fix nearly any issue, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.


Responsibilities


Position responsibilities include, but may not be limited to:

 

Repair Dental Items

  • Read schematics and diagrams
  • Disassemble and clean items
  • Repair and test to ensure items is ready to be returned using hand tools
  • Assist in identifying items that need to be sent to manufactures for repair

 

Inventory Control

  • Monitor inventory levels and request parts stock
  • Transfer parts between warehouses to complete repairs
  • Increase/decrease stock levels based on usage
  • Conduct annual physical inventory, as well as regular spot check

Communication

  • Contact manufactures for repair assistance or part inquiries
  • Articulate repair situations and findings with customers
  • Utilize other team members for repair assistance
  • Partner with customer experience coordinators to create customer repair estimates

 

Computer Skills

  • Utilize Microsoft Office products to track repair information
  • Proficient typing skills are necessary


Qualifications


Minimum Qualifications:

  • High school diploma or equivalent
  • Must have a mechanical aptitude
  • Expresses strong customer service orientation through excellent written and verbal/phone communication skills
  • Ability to read and understand assembly drawing and instructions
  • Uses technology with efficiency and possesses basic computer skills, including knowledge in Microsoft 365/MS Office
  • Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
  • Outstanding troubleshooting and problem-solving skills
  • Ability to multi-task in a fast paced environment
  • One year minimum in call center, retail, or alike customer service environment

 Preferred Qualifications:

  • Associate degree or equivalent trade school completion
  • Previous repair experience or customer service experience


What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.

Why Join Patterson?

Click here  to see what it’s like to be a part of our winning team! Patterson isn’t just a place to work, it’s a partner that cares about your success.


States

MN

Apply Now