Learning & Development Technical / Operations Business Consultant
Lawrence, PA, USA
In partnership with business stakeholders, analyzes and determines training needs and challenges, specific to the technical and operational needs of the technology business. Develops, administers and implements all training programs in accordance with the business' initiatives and strategies. Conducts special courses designed for training and developing selected groups of employees, in particular technicians and project managers.
Location: Bridgeville, PA
Conducts needs analyses for complex training projects.
Evaluates data and organizational needs to identify learning and development issues. Works with the department management to design and implement improvements.
Designs curriculum for beginning to intermediate complexity including Level 3 evaluations.
Consults with business partners to improve learning outcomes.
Consults with leadership in assessing and meeting specific training needs.
Serves as an enterprise-wide subject matter expert on the content areas in which they specialize
Creates, maintains, and manages small to medium training project plans
5-7 years of related experience preferred
B.S. degree or equivalent preferred
Knowledge of LMS
Experience in the technology industry strongly preferred
Proven experience in designing and delivering training curriculum
Proven experience in working as a partner with the business to evaluate, understand and develop solutions to training needs
Working knowledge of the ADDIE Model and Kirkpatrick's Four Levels of Learning Evaluation
Ability to travel 10%
What's in it for You?
Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box® is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.
For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.
On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver. WE ARE HIRING!