Apr 18, 2021

Director, Communications, TPX

  • Professional Diversity Network
  • Philadelphia, PA, USA

Job Description


Job SummaryAt Comcast, we are passionate about making the customer experience our best product. We bring together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 30 company, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

The Technology, Product, Xperience (TPX) organization acts as the engine for much of this innovation, and our team touches nearly every part of the customer's experience with us - from developing and delivering our Xfinity products and services, to enabling over 300 million daily customer interactions, to dispatching the field technicians to people's homes and places of business, to measuring customer loyalty and satisfaction. The TPX Communications team delivers business-critical and business-as-usual communications to ensure that all TPX employees and key stakeholders understand and engage in achieving the TPX goals.

We are seeking a Director of Communications, who will join the TPX Communications team and help support the internal communications efforts of our network organizations. This individual will be responsible for developing and executing internal communications plans and activities related to key network initiatives, including those focused on the day-to-day management, monitoring and maintenance of the network, as well as those related to the development and deployment and innovative, industry leading network related tools, technologies and processes. Audiences may include teammates who work on the network, those within TPX and those in other parts of the company. This person also will support the communications needs of senior network executives, including the EVP and Chief Network Officer, the SVP of the Next Generation Access Network organization and the SVP of Field Operations Engineering. This person will proactively identify opportunities for these leaders' involvement in various initiatives and ensuring those leaders are adequately prepared with the appropriate level of communications support. This person will report to the Vice President, TPX Communications and will work closely with other members of the TPX Communications team, field Employee Communications leads and other individuals throughout the company.Job DescriptionCore ResponsibilitiesDevelops and executes communications plans designed to educate, engage and inspire employees about key network related initiatives; includes initiatives focused on the day-to-day management, monitoring and maintenance of the network, as well as those related to the development and deployment and innovative, industry leading network related tools, technologies and processes. Audiences may include network employees, as well as those outside of the network organization who are within TPX, as well as others throughout the company.Provides communications support to key senior executives within the TPX network organizations, including communications related to key initiatives, high level organization announcements, speaking engagements and other communications needs.Provides communications support for key network transformation initiative ("OneNetwork"), including the development of overarching communications plan and execution of comms tactics and supporting activities.Cascades information stemming from Corporate Comms or TPX Comms to TPX network employees, including those related to key company initiatives, TPX culture initiatives and others.Provides guidance and leadership within teams or projects/initiatives as needed; leads teams and projects that involve cross-functional partners as necessary.Coordinates with appropriate communications counterparts to ensure proper calibration of communications to employees (avoiding collisions, etc.).Manages consultants/contracted resources as needed, including creative agencies, event planning firms, graphic designers, etc.Keeps communications fresh, creative, and engaging; regularly develops and explores new ideas and strategies, such as social forums and platforms that will help ensure we are staying abreast of the latest trends and best practices for reaching a tech-savvy audience.Ensures proper post-project analysis and "continuous improvement" approach, with a keen eye for metrics and communications effectiveness.Consistently exercises independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Qualifications:Bachelor's Degree or equivalent; business, communications, or journalism preferred.Generally requires 10+ years related experience, preferably relevant internal operational and/or technically oriented communications experience.Proficiency in handling both strategic and tactical communications to a range of audiences, from executives to field-based employees.Ability to write quickly and clearly; distilling complex concepts into key messages is critical in a fast-paced environment.Demonstrated ability to develop effective partnerships across the organization at all levels.Demonstrated ability to multi-task, balancing competing priorities to produce high quality work.Superior oral and written communication skills.Excellent interpersonal skills.Strong project management skills.Experienced user of MS Word.Knowledge of PowerPoint, Adobe Acrobat Pro, Excel, and experience with online content management and publishing systems a plus.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience10 Years +Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-933868ad-3637-4fc7-924f-00006139cffa



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