This position will be responsible for the cross-functional design and implementation of technology solutions and process enhancements that meet ongoing business needs of a global organization.
Partnering with consultants, BB team members and vendors to install and layout the configuration requirements of HR software and hardware
Program and Change Management
Ensuring ongoing communication between consultants, Black Box HR and IT throughout software implementation and customization to gather feedback and/or approval as needed
Ensuring that the project team is aware of key deliverables and project milestones and raising issues/concerns if milestones or deliverables are behind
Coordinate productions roll out of modules & end user training
Educating internal customers on how to use HR systems/software
Create Change Requests along with business users for changes to configuration and enhancements
Work with IT to ensure data integrity and data flow is maintained across primary enterprise systems (SAP, ServiceNow, Oracle HCM and Salesforce)
As acquisitions are complete, help with onboarding of acquired entity employees to HR Systems
Maintenance & Support
Partner with consultants, and Blackbox India resources to manage ServiceNow HR Systems Support Workflow and queues for day 2 support for end users
Partner with IAM team to setup up accounts and access roles.
Monitoring performance and maintaining our HR systems in conjunction with IT
Working with IT, troubleshoot issues and outages as needed
Partnering with HR, ensure security through access controls, backups and firewalls
In consultation with consultants, AGC Black Box HR or IT, provide realistic cost and time estimates to internal partners who require configuration or customization upgrades to HR systems
Partner with HR Business Analyst to transition reporting and HR analytics so there is no gap in service
software is purchased or upgraded, meet with internal customers to gather required data or necessary information to customize software to meet business needs
Other duties as assigned
5+ years of experience in HRIS, HCM implementation or systems experience
What's in it for You?
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.
For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.
On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver. WE ARE HIRING!