Feb 24, 2021

Marketing Communications Program Manager

  • Black Box
  • Lawrence, PA, USA
Construction Defense Engineering Information Technology Management Other QA-Quality Control Sales

Job Description


Black Box (www.bboxservices.com), a global IT solutions provider, is seeking a Marketing Communications Program Manager for our Global Solutions Integration business. The successful candidate will be responsible for creating compelling, integrated marketing campaigns in close cooperation with Product Managers and Sales teams that drive revenue and promote the Black Box brand.

The Marketing Communications Program Manager develops and executes integrated marketing plans that incorporate digital (including social, website, advertising, and emarketing), public relations, global & national events, sales support, and analytics by which to measure plan success. The Marketing Communications Program Manager works with Product Management and Sales to identify target market segments and devises the strategy and tactics for achieving growth objectives within those markets. He/she oversees plan execution with the help of the Marketing Shared Services team which includes Events; Content Strategy & Distribution; Marketing Operations; and Branding, Digital & Design.

Website: Www.bboxservices.com

Location: Pittsburgh PA


Marketing strategy & planning.
  • Develop, validate and implement marketing plans including targeted marketing for solution launches and ongoing product/solution promotions into defined market segments. These plans will:
    • Define the target markets, personas, and the techniques to reach them
    • Identify clear performance and lead generation targets
    • Highlight ways to leverage OEM partnerships to help drive sales opportunities and defray costs
    • Provide a detailed budget for the campaign or plan
    • Identify tactics by week to achieve plan objectives
Content development & distribution
  • Relying on source content, market research, and competitive landscape from the Product Manager, works with a writer to develop messaging for key assets including website landing pages, promotional collateral, whitepapers, blogs, guides, etc.
  • Reviews/revises copy to meet key messaging objectives as agreed upon with the Product Manager and is search-engine optimized.
  • Directs the distribution of content through multiple channels including email communications, paid placement, social media, and trade media to achieve marketing plan objectives.
  • Works with Events team to identify the right digital and in-person events, and conferences that meet marketing plan objectives.
  • Develops ideas for new Black Box webinars, identifies speakers and coordinates content.
  • Works with the Events team, Sales, and Product Management to ensure messaging and all supporting collateral are updated, the booth design is optimized and the event remains on-budget.
Lead Generation
  • Develops deep understanding of target customer and prospect data within the Black Box ecosystem to enable highly relevant messaging.
  • Works with the Marketing Operations team to continuously refine the segmentation, data quality, contact attributes, and personas
  • Based on high-quality data, drives demand and new customer acquisition programs to deliver marketing qualified leads
  • Creates and implements lead nurturing programs and partners with Product Management to ensure lead follow-up
  • Works closely with sales and product management to create and launch Account Based Marketing Programs that increase share-of-wallet among existing accounts.
  • Responsible for conversion rates and pipeline/revenue growth.
Analytics & Measurement
  • Partners with the Marketing Operations team to create meaningful dashboards to track progress in key areas such as website traffic, social media engagement, PR, leads generated, and marketing-influenced pipeline, etc.


  • Minimum of 5+ years professional experience in a Marketing Communications role preferably in the IT/Telecom industry in B2B marketing.
  • Bachelor's Degree in Marketing, or related industry experience preferred.
  • Experience in developing, implementing and controlling of modern, complex marketing programs in a cross-functional matrix organization.

What's in it for You?

Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!

We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!

About Black Box Network Services

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.


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