The Field Service Engineer is responsible for providing technical support both remotely and on site. This position reports to the Director, Service - North America.
Duties and Responsibilities:
Responsible for providing Technical Support to KPM customers:
Performs all preventive maintenance and repair activities on customer site as scheduled.
Provide technical direction and support to customers, for the proper use KPM products.
Serve as a contact with customers to relay troubleshooting instructions which may be required.
Ensure all Technical Complaints, and Internal Investigations, are performed and documented, following established policies and procedures.
Monitors and informs management of product failures and / or trends observed by KPM customers.
Prepares and maintains adequate support documentation related to cases.
Prepares weekly, monthly field reports summaries.
Responsible for cross training exercises in area of expertise.
Expected to learn, retain and perform across different KPM product brands.
Participate in departmental and staff meetings.
Liaise with other departmental and managerial personnel to provide information or results of the activities performed by the technical service.
Location: West region of the US, position will work remotely. Typical onsite activities will be in factories, chemical laboratories, and universities where personal protective equipment (PPE) may be required.
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and analytical instrumentation.
Specific vision abilities required by this job include close vision requirements due to computer work
KPM Analytics is a global leader in analytical instrumentation primarily focused on analyzing critical parameters within the food, agriculture, clinical and environmental sectors. We provide a comprehensive range of products and services to solve our customers' problems. Each of our brands has a long history of providing advanced and reliable analysis solutions to ensure product and process quality.