Feb 19, 2021

Field Service Engineer

$70,000 yearly
  • KPM Analytics
  • Remote (West Coast, USA)
Full-Time Engineering

Job Description

The Field Service Engineer is responsible for providing technical support both remotely and on site. This position reports to the Director, Service - North America. 

Duties and Responsibilities:

Responsible for providing Technical Support to KPM customers:


  • Performs all preventive maintenance and repair activities on customer site as scheduled.
  • Provide technical direction and support to customers, for the proper use KPM products.
  • Serve as a contact with customers to relay troubleshooting instructions which may be required.
  • Ensure all Technical Complaints, and Internal Investigations, are performed and documented, following established policies and procedures.
  • Monitors and informs management of product failures and / or trends observed by KPM customers.
  • Prepares and maintains adequate support documentation related to cases.
  • Prepares weekly, monthly field reports summaries.
  • Responsible for cross training exercises in area of expertise.
  • Expected to learn, retain and perform across different KPM product brands.
  • Participate in departmental and staff meetings.
  • Liaise with other departmental and managerial personnel to provide information or results of the activities performed by the technical service.


Work Environment:

Location:  West region of the US, position will work remotely.  Typical onsite activities will be in factories, chemical laboratories, and universities where personal protective equipment (PPE) may be required.

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and analytical instrumentation.
  • Specific vision abilities required by this job include close vision requirements due to computer work
  • Light to moderate lifting is required
  • Ability to uphold the stress of traveling


Technical Customer Service, Electrical-Electronics Engineering, RF-Wireless Engineering, Equipment Install-Maintain-Repair



Security Clearance

NO Security Clearance

Job Requirements


  • 2 years’ experience in Field support or related industry, electronics experience preferred



  • Associates, or Bachelors Degree, Electrical engineering preferred


Traits/Skills required:

  • Establish positive interpersonal relations and effectively interact with people.
  • Electronic boards, circuits repair and replacement.
  • Skilled with repairing, troubleshooting, installing and equipment maintenance.
  • Rapid learning and application of new information.
  • Makes systematic comparison of two or more alternatives. Notices discrepancies and inconsistencies in available information. Approaches a complex task or problem by breaking it down.
  • Listens and responds constructively to other’s ideas. Offers support for others’ ideas and proposals. Shares his/her expertise with others.
  • Ability to read/interpret technical diagrams (instrument components).
  • Work with multiple tasks at the same time.
  • Work under pressure and with minimal supervision.
  • Make decisions and good judgments of special situations.
  • Great organizational skills.
  • Ability to plan and execute schedules.
  • Ability to travel 75% time.
  • Knowledge of principles and processes for providing customer service.
  • Word, Excel, PowerPoint proficiency.

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