Jan 23, 2021

Representative 1, Telesales

  • Professional Diversity Network
  • Norcross, GA, USA
Other

Job Description

Comcast

Job SummaryResponsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers, promoting products and services and closing all sales from new sales to sales to existing customers.Job DescriptionCore ResponsibilitiesMakes outbound calls to existing customers to sell products such as High Speed Internet, CDV, or Video service as well as displays a strong on focus on goal achievement and results.Generates prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills.Qualifies and follows up with sales leads.Keeps up-to-date with industry knowledge, as well as the competitive posture of the Company. Maintains a thorough knowledge of Company products/services.Informs customers of new services available.Contacts customers to check quality of services, to discuss past due bills, or to verify installation dates.Demonstrates strong influencing skills with customers, influencing them to purchase products and services.Manages customer interactions by resolving issues and managing communication.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationSome High School CourseworkRelevant Work Experience0-2 YearsSalary:Base Pay: $11.15Total Target Compensation (Base Pay plus Targeted Commission): $16.34Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.PDN-928d67ac-6965-4ede-9e52-6007c5e33238

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