The Program Manager is responsible for implementing and administering one or more corporate programs, typically consisting of multiple projects or sub-projects. Within Black Box, a "program" is defined as either a) a collection of related projects with a common purpose and strategic goal, or b) a large complex delivery engagement that involves a high degree of complexity. A "program" can be dedicated to one client or can span across multiple clients.
The Program Manager has ultimate accountability for the successful delivery of assigned programs & projects, where success is defined as on schedule, on budget, within the approved scope, with a high degree of quality, and a satisfied client. The Program Manager serves as the main point of contact with the client and provides overall leadership across Black Box's multiple organizations to successfully deliver to our clients.
Execute NACS PMO standards, processes and methodologies in a consistent manner for program planning and execution activities including: scope definition and management; task and resource scheduling; cost and price budgeting; quality review and assurance; client relationship management; project team management; and overall change management.
Mentor and manage the delivery and execution of programs through a balance of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.
Direct all phases of programs from inception through completion.
Develop and administer the budgets, schedules, and technical performance standards.
Participate in the negotiation of contract and contract changes.
Oversee the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.
Act as primary customer contact for program activities, leading program review sessions with clients to discuss cost, schedule, and technical performance.
Establish design concepts, criteria and engineering efforts for product research, development, integration and test.
Develop new business or expand the product line with the client as applicable.
Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications.
Direct the work of employees assigned to the program from technical, professional, or administrative areas.
Issue and communicate program status to leadership, steering committee and other stakeholders as appropriate.
Manage program issues/risks in a timely manner, escalating when necessary.
Foster collaborative working relationships within NACS operations and across all levels and departments of the organization to execute program management activities and company priorities.
Promote continuous growth of program management practices within the PMO and organization to achieve client and organizational objectives.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management.
Bachelor's Degree or equivalent relevant experience. Masters Degree desired.
MBA, Project Management, Engineering, IT, or business is desired.
PMP, Six Sigma, Agile, SCRUM or related certifications preferred
10+ years of project management experience and 1 year of program management experience.
Project/Program managed at least 3 projects or programs of at least $3M each.
Minimum of 5 years Program Management experience within the technology services industry which includes: overseeing multiple prime contracts; preparing and delivering briefings and recommendations to leadership on a regular basis; managing complex customer requirements across all aspects of cost, schedule, and quality
What's in it for You?
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.
For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.
On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver. WE ARE HIRING!