Allied Universal is currently seeking a Security Client Manager to lead a business segment in a designated region located in Boston, MA. The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience. KEY RESPONSIBILITIES: Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner Manage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or required Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management ADDITIONAL RESPONSIBILITIES Enforce Allied Universal's policies as outlined by the handbooks and executive memos Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings Maintain confidentiality of all information and data Keep records and prepare accurate and timely reports both manually and through automated methods Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness Perform other related duties and responsibilities as assigned or required Actively participate in community and business related organizations QUALIFICATIONS The ideal candidate will possess a Bachelor’s degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry. Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills: Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred Proven strong service orientation, excellent interpersonal, leadership and organizational skills Ability to develop and grow client relationships Ability to make decisions and conduct courageous conversations Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis. Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand In-depth understanding of financial performance Ability to work in a team-oriented management environment while having an entrepreneurial attitude. Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability 483247
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.