Dec 18, 2020

Vice President Home Lending Customer Service

  • Wells Fargo
  • Manila, Metro Manila, Philippines

Job Description

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Market Job Description
Responsible for the overall operational performance of a large functional or geographical segment of the company. Operations represent moderate financial risk and performance has some impact on the group and possibly the company. Typically manages middle managers. Participates in the implementation of long-term strategies, policies and technological advancements. Develops and implements strategies for own segment. May be known as an in-house authority for technical, operational and/or processing functions that impact other groups, areas or activities. Manage large team of people and accountable for the overall operational performance of one or more lines of business, within the Operational segments of Wells Fargo India & the Philippines (I&P) with a span of control of 7-10 FLMs and 350-700 indirect team members.

Role s/ Responsibilities
• Manages 1 or more lines of business processes in the operations area ensuring transitions progress smoothly and process meets its agreed KRAs
• Responsible for creating and monitoring business goals for team that align to I&P goals and LOB expectations
• Interact and/or negotiate with senior level business partners in WF US and I&P
• Leads a team of Operations managers at OM 3/2 or 1 level
• Foster strong relationship with LOB leaders through regular & open communication
• May lead complex cross-enterprise projects resulting in enterprise wide implementation
• Ensure I&P people strategy is implemented with focus on growth and development needs of team members
• Ensure process is compliant with regulations of host country at all times
• Plan, Execute and Responsible for People, Process, Risk, Operational Excellence and other business goals
• Manage budgets at appropriate level
• Manage senior Internal stakeholders including support groups
• Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the quality tools

Market Skills and Certifications
Required Qualifications:
• 16+ yrs of management experience
• 11+ years in a financial services and/or call center operations experience essential
• College graduate, preferably with Six Sigma Green Belt Certification

Desired Qualification /s:
• 11+ years of operations experience
• Ability to research, compile, and perform complex analysis on critical operational data
• Advanced knowledge and understanding of operations policies and procedures
• Ability to partner and coordinate with other functions on projects
• Excellent verbal, written, and interpersonal communication skills
• Drive initiatives and innovative projects

Key Differentiating Factors:
• Ability to initiate production/quality projects (six sigma/kaizen) for improving performance of the section
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all area
• Takes ownership for responsibilities
• Initiate process improvement/quality improvement ideas and implement
• Certifications in GB/ BB

Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.



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