Dec 18, 2020

Production Support Engineer

  • Wells Fargo
  • Minneapolis, MN, USA
Other

Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
Wells Fargo Enterprise Core Data Services delivers industry-leading horizontal Data as a service solutions across lines of businesses including client due diligence, cross sell/analytics, reference, common tools and services for data in all lines of business and for customers within Wells Fargo. The goal of our platforms is to provide high quality, standardized, innovative solutions to serve our core business needs in a consistent and efficient way. The Platform team has knowledge of the environments, software, function, performance, availability, capacity and data. We support the transformation, enrichment and timely availability of data assets to business and technical application teams across the enterprise.
Wells Fargo Technology's Data Services Platform Support Team is looking for a Database Engineer to support multiple Enterprise Data Warehouse applications within the Production Support Shared Service organization. This position has the primary responsibility of production support, analyzing, troubleshooting, and resolving production incidents, data research, recommending and implementing code fix changes as well as coordinating with the ETL Development, Database, and Business Analyst teams within each of the applications in the channel.
Responsibilities include:
  • Primary production support for data ETL jobs which are near real-time within the Large Data warehouse applications.
  • Support and maintain processes that aim to improve the availability, scalability, SLA, and efficiency of Core services platform and applications.
  • Troubleshoot and analyze complex production problems related to data, network file delivery, server and application issues independently and provide solutions to recovery.
  • Drive and participate in postmortems to avoiding repeated incidents.
  • Solve problems related to the Core services systems and the build-out of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.
  • Collaborate with the business analysts and ETL development team members to resolve complex data design issues/provide optimal solutions that meet business requirements and benefits system performance.
  • Collaborate with channel teams which includes offshore team members, work flexible hours as required to achieve a global follow-the-sun support model.
  • Identify and implement operational best practices and process improvements within the following functional areas: Audit, Risk, Change, Event detection, Incident Management, Problem management, Vulnerability Management, Technical Refresh, Tools and Application Support.
  • Encourage and participate in knowledge sharing as necessary.
  • Develop and foster a positive relationship with team members, team leads and business partners.
  • Develop and updates documentation, departmental technical procedures and user guides.
  • Be willing to work non-standard business hours on an on-call basis in a 24x7x365 environment.
  • Implement best practices for production environments.
This is a full time opportunity with a competitive compensation package to include the following: comprehensive benefits including a generous PTO program, 401-K and many other benefits. For additional benefit information visit https://www.wellsfargo.com/about/careers/benefits/.

Required Qualifications
  • 5+ years of database (DB) technologies experience
  • 3+ years of Logical + Physical Data Modeling experience
  • 5+ years of software development experience supporting large-scale distributed technology projects and migrations
  • 2+ years of experience working with large data sets, transactional platforms, or a combination of both
  • 5+ years of application production support experience
  • 5+ years of relational database experience
  • 5+ years of data warehouse experience
  • 5+ years of UNIX experience
  • 3+ years of job scheduling experience
  • 2+ years of Informatica experience
  • 2+ years of Oracle experience


Desired Qualifications
  • Working knowledge of Agile methodologies and tools
  • Strong technical and task/timeline-oriented skills
  • Experience managing one or more industry-standard development tools or scripting languages
  • Good verbal, written, and interpersonal communication skills
  • A BS/BA degree or higher in science or technology
  • Knowledge and understanding of incident management: gathering impacts and analyzing data
  • Strong organizational, multi-tasking, and prioritizing skills
  • Advanced problem solving and technical troubleshooting capabilities
  • 3+ years of Teradata experience
  • 2+ years of business intelligence experience
  • 3+ years of experience with one or more of the following programming languages: Python, Perl, or KornShell (KSH)


Job Expectations
  • Flexibility to address incidents as needed 24 hours a day
  • Flexibility to frequently be on call beyond normal working hours
  • Ability to work on call as assigned


Street Address
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
CA-Concord: 1755 Grant Street - Concord, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Occupations

Other  

States

MN  

Security Clearance

NO Security Clearance

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