JOB SUMMARY The director position for the CBRE Business Analytics group acts as a team leader for experienced analysts executing real estate business intelligence projects for CBRE's clients. Projects will be focused on data integration, warehousing, and visualization to optimize client portfolio operations across all service lines: facilities management, project management, finance, portfolio administration, benchmarking and capital planning, etc. The director position will be responsible for overseeing all project work by the analysts, implementing the proper technical solution, and ensuring completion of deliverables in a timely manner. S/he will collaborate with senior management to ensure overall project progress and client satisfaction. The director works closely with our clients, the analysts, and the data warehouse technical team to create our business intelligence solution: automate data collection from source operational systems, aggregate and standardize the information in a data warehouse, and develop Tableau dashboards that leverage the warehouse to generate meaningful client insights. In addition to acting in a supervisory capacity, the Business Analytics Director position is responsible for actual execution of project work, as well. S/he will be assigned the more challenging projects such as those with an elaborate scope, advanced analytical requirements, and implementations for strategic clients. Sophisticated analytical and technical capabilities are required to perform the required duties. The ideal candidate possesses a broad skill set across five key categories: advanced project and team management, strong client-facing communications, experience in data modeling and relational databases, Tableau expertise, and knowledge of the corporate real estate outsourcing industry. Minimum of 6+ years of experience. Advanced degree not required but preferred. This position is remote, but the Business Analytics group has significant presence in Santa Barbara, CA, Chicago, IL, and Dallas, TX. Work from home or another CBRE office is an option. ESSENTIAL DUTIES AND RESPONSIBILITIES Implement and maintain key processes to be followed by the team. Defines priorities for planning, and other strategic activities for client engagements and internal projects. Support the management and achievement of financial, operational, and other key performance indicators for client engagements, internal projects, or overall team goals. Ensure a high level of employee engagement. Direct individual and team growth. Oversee overall project delivery for business intelligence projects for a variety of corporate and government clients. Review project deliverables including Tableau dashboards, formal reports, PowerPoint briefings, etc. Architect technical solutions for data ingestion and integration. Develop advanced Tableau dashboards for presentation of analytics. Lead client presentations (both in-person and virtually) of project progress meetings and presentations of results. Problem solve technical issues and client questions. Escalate issues to senior management and dedicated technical team as needed. Continuous review and improvement of project processes. Provide subject matter expertise on data-related processes and analyses. Miscellaneous support for marketing materials, presentations, budgeting, and resource planning. Assigns tasks, responsibilities, evaluates and mentors staff. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES This position will supervise a team of analysts. Provides formal assistance such as technical guidance, and/or training to coworkers. Leads project teams and/or plan and supervises assignments of employees. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values. This is a remote position, although location in Santa Barbara, CA, Chicago, IL, or Dallas, TX is preferred.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Bachelor's degree (BA/BS) from four-year college or university. Master's degree or MBA preferred. Minimum 6+ years of related experience and/or training, including two years of experience at the management level. Previous project management, business analytics or related experience required. Advanced skills in planning, database management/business intelligence. CERTIFICATES and/or LICENSES None required. Business Intelligence certification preferred. COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. DATA MANAGEMENT AND ANALYTICS Extensive experience with data management, architecture, and analysis. Skilled in dashboard design and development. Extensive experience with Tableau is required. Proficiency in database technologies such as Microsoft Access or SQL Server is preferred. Understanding of hosting environments such as Amazon Web Services (AWS) and Azure. FINANCIAL AND STATISTICAL KNOWLEDGE Requires basic knowledge of financial and statistical terms and principles. REASONING ABILITY Ability to comprehend, analyze, and interpret complex data sets. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. OTHER SKILLS and/or ABILITIES Advanced skills in Microsoft Office Suite Products, particularly Excel. Comfortable working independently and collaboratively.