JOB SUMMARY Provides administrative support to a department or office location. Provides support for reception and guest services, mail services, phone, meeting rooms and location services.ESSENTIAL DUTIES AND RESPONSIBILITIES Receives and directs incoming calls to appropriate personnel and voicemail.Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed. Issues visitor passes and validates parking.Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.Orders office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.Maintains records and logs of service requests and tracks their status.Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.May train, assign and supervise a team of receptionists. Is an escalation point expected to resolve most questions and problems. May serve as a resource to others in resolving problems and issues. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.Oversees and/or performs a range of diverse administrative activities for a manager or group of managers in an assigned functional area.Schedules appointments; maintains calendars; and schedules and coordinates meetings, events, and/or travel arrangements, as required.Performs other duties as assigned.SUPERVISORY RESPONSIBILITIES Supervisory responsibilities in this position.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCE HS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.CERTIFICATES and/or LICENSES None.COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages.REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.OTHER SKILLS and ABILITIES Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.