Dec 09, 2020

Tech Operations Sr Associate

  • Wells Fargo
  • Bengaluru, Karnataka, India

Job Description

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description
About Wells Fargo India :
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview:
Wells Fargo views information security as enabling lines of business to mitigate information security risk in accordance with our risk appetite. Through a framework that addresses policy, process, operations, people, and technology, Information Security protects our infrastructure, company data, and customer assets while ensuring alignment with applicable regulations and laws.
Our vision is to provide Wells Fargo with world-leading cyber security risk management.

About Role :
Tech Operations Senior Associate with demonstrated knowledge and experience in Access Management Operations specific to Active directory and Windows platform in terms of Provisioning and De Provisioning access as per the requirement. The Analyst should be able to work well with teams and also work independently.


  • Provisioning and De Provisioning of access to users through Active Directory.
  • Analyze and resolve tickets related to Security groups, Privileged accounts and Enterprise password vaulting.
  • Should be able to work and resolve requests related to Service accounts.
  • Proactive in identifying gaps and help the team in streamlining process
  • Ability to identify and contribute towards mitigating risk.
  • Collaborates with extended team for joint deliverables
  • Good understanding on File share, permissions, DFS, namespace, and replication.
  • Good to have understanding on SLA, KPI and CSFs
  • Analyst will be part of on call support team on rotation.
  • Keep abreast of emerging technologies/industry trends and applying them into operations and activities.
  • Strong organizational, multi-tasking, and prioritizing skills.
  • Should be able manage the bridge calls with customers on technical issues/pages/ On-Calls
  • Develops and maintains familiarity with bank security policies and government regulations pertaining to information security

Market Skills and Certifications
Required Qualifications:
  • Bachelor of Engineering Degree, preferably of Computer science or Information Technology
  • 6+ years hands on experience on Windows platform and Active Directory Provisioning
  • Knowledge and experience with any IAM, Provisioning, role management and certification tool
  • Good Understanding of Azure Active Directory, cloud concepts and cloud types.
  • Must MCSE/MCITP/ Information Security certification (Security +, CISSP, CIAM) /IAM vendor based certifications (Cyberark, Oracle, IBM) certified.
  • Must have knowledge on server OS 2008/ 2012, 2016 AD structure & database
  • Demonstrated experience in enterprise wide ticketing tools like Remedy, Zen desk, Service now etc.
  • Knowledge and experience with any IAM, Provisioning, role management and certification tool
  • Knowledge and experience on Applications Infrastructure in a Large Enterprise environment.
  • Strong knowledge and understanding of information security and IAM practices and policies
  • Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results
  • Team lead experience (size of 5-7 people)
  • Strong time management skills with ability to participate in multiple projects/work streams simultaneously.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to make timely and independent decisions while working in a fast-paced and results-driven environment
  • Strong problem solving and analytical skills with high attention to detail and accuracy. Be able to analyze and summarize data, do trend analysis and reporting.
  • Ability to work effectively, as well as independently, in team environment. Ability to collaborate with different teams to resolve issues.
  • Proven experience in identifying and resolving customer and production issues
  • Ability to take an active role in the education, mentoring and training of less experienced team members
  • Strong documentation skills with the ability to collect, organize, analyze, update and disseminate significant amounts of information with attention to detail and accuracy.
  • Maintains familiarity with internal departmental and bank procedures and policies.
  • Knowledge/Skills/Ability in advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills.
  • Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift
  • Must have leadership skills, to be resilient and drive changes. Ability to maintain composure under pressure and deadlines in a dynamic environment.
  • Must have knowledge on AD Schema, domain controllers, member servers, shell scripting
  • Must have mentoring skills to help the team explore ideas and make them successful.
  • Good understanding on AD Schema, partitions and Shell Scripting.
  • Ability to assign BAU tasks to Team members and drive it till closure.

Desired Qualifications:
  • Cyber Ark - Enterprise Password Vault administration exp.
  • Knowledge on project lifecycle is an added advantage.
  • Good to have knowledge on DNS, DHCP, Group policies, Sites, FSMO roles and replication

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.



Security Clearance

NO Security Clearance

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