Patterson Companies is looking for an independent worker who is interested in the field of veterinary medical device equipment repair, maintenance and installation.
Provides intermediate level on-site repair, installation and maintenance on a variety of veterinary products including networking, computers, and software in a Windows environment. Learns and follows manufacturer guidelines relative to the repair of devices.
Install and/or Repair Veterinary Equipment
Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal/State, BHR guidelines
Trains to perform standard system installations and tests the functionality of all components.
Trains customers on the use and basic maintenance of equipment sold.
Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet, and equipment related items).
Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
Relays any special problems to Service Coordinator following each call.
Determines parts, supplies or tools needed to complete service requests.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Completes all required paperwork (time sheets, service orders, forms, inventory, expense reports, purchase card, and equipment related items)
Manages vehicle inventory and restocks as necessary.
Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
Ensures proper use and maintenance of all company provided assets, including but not limited to computer, parts, uniforms, etc.
Lifting or carrying
Frequent to continuous heavy physical activity
Up to 100 pounds
Sitting or standing
Light physical activity
Use of hands
Occasional or frequent moderate physical activity
Light physical activity
Operating a computer or other office device (laptop at 1 hr per day)
Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
Reading or sight -- "requires frequent review of vendor contracts"
Biohazard materials or waste
Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)
High school diploma or equivalent.
Valid driver’s license and clean driving record.
Excellent organizational and problem solving skills
Carpentry/plumbing/heating/electricity/electronics related experience.
3-5 years prior experience in a Veterinary/Medical/Dental environment or equivalent Field Service Experience.
Technical training in electronics or related technical field.
C. skills in Windows based programs
Experience with peripherals such as printers, backups, scanners, and modems.
Strong customer service skills
TechEdge Basic Certification
SAP User Knowledge
Motivated team player
Associates degree in a computer related field.
At least 4 years of experience as a LVT or CVT will be considered.
Previous X-ray experience preferred
Microsoft Certified Systems Engineer (MCSE) certification or MCP.
TechEdge Advanced Certification
This position requires occasional travel (25%) overnight in a regional and national area.
Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling1-866-234-2165or by email to[email protected]. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.