About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description About the Role
Our Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards. Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.
Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner
Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them
Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines
Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially
Market Skills and Certifications
No Experience required for College Fresh Graduates, Graduate of any Four (4) year course (Bachelors Degree Holders), with no relevant experience are welcome to apply. High School graduates with previous Contact Center experience for at least one year (12 months) are also welcome to apply.
Above Average English communication skills is expected.
Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Ability to work shifting schedules.
Ability to work during weekends and holidays.
Ability to work in McKinley Hill, Taguig (i nternal shuttle service to and from key point areas are available) .
Competitive Compensation (Global In-House Company/ Global Capability Center)
15% night differential pay for those who are eligible
Medical coverage plus free dependent on first day of employment
Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
Merit-based compensation or Pay-for-performance
Tuition Fee Reimbursement Program
In-house fitness center with personal trainer
Shuttle service to and from key point areas
Free parking space and provision for bike racks
State-of-the art-building facilities - Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
Discover Wells Fargo. Click here to hear from our team members.
We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more. Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us. Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.
We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo is committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists. Our goal is to employ 20,000 veterans by 2020. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance.
At Wells Fargo, you’ll find a culture that is team-oriented, collaborative, structured, and challenging. Our Veteran’s Team Member Network is made up of thousands who share an interest in veterans’ matters, and promotes greater awareness and job development within the veteran community.