WHO WE ARECBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.WE OFFERA commitment to providing you with career growth opportunities within your CBRE careerAn open source culture/atmosphere that encourages learning and contributing back to the community.Energetic and collaborative teams and consulting partnersWe support staying on top of the latest best practices and toolsA competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)Paid holidays/vacationJOB SUMMARYThe Receptionist acts as the heart of the workplace, providing administrative support and workplace services to foster a sense of community. As part of a front-of-house team, the Receptionist creates a warm, supportive atmosphere by supporting employee-facing services, welcoming visitors and other service-based tasks as needed.The individual in this role is responsible for reception, including scheduling meetings and travel, answering and directing calls, drafting expense reports and other administrative tasks as assigned.ESSENTIAL DUTIES AND RESPONSIBILITIESGreets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking. Receives and directs incoming calls to appropriate personnel and voicemail. Assists the Workplace Experience leadership team with general administrative support. Requests building and/or equipment services as needed.Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.May deliver mail and office supplies. Requires driving passenger size van.Ensures all billings for business services are invoiced and billed as required.Attend move meetings and coordinate all moves with client contacts.Responds to customer requests and complaints regarding Workplace Experience services.Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.Assists in the completion of the office Business Continuity plan.Performs other duties as assigned.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCE HS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.CERTIFICATES and/or LICENSES None.COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages.REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.OTHER SKILLS and ABILITIES Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.