We are looking for an energetic System/SW Engineer that will act as the Technical Lead and main engineering POC within the Comtech EF Data organization for the NetVue Product. This person will act as the Company’s Engineering technical representative for the NetVue product, providing support to our Professional Services Organization (PSO)/Engineering Support Center(ESC) organization for escalated customer issues, while also supporting the various needs of our Skyline NetVue development and support team members. This person will eventually direct the technical requirement for future features and upgrades, as well as, work directly with the various Comtech Heights and Skyline engineering departments to facilitate product and features integration. This person will also interface with various Comtech EF Data Test department team members to provide any needed technical support and training, while also assisting in creating and updating product testing procedures and requirements. This position will present a steep learning curve and require a self-starter attitude with a broad range of skills and a wiliness to dig deep into various areas of our entire Heights Network platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Become the Comtech EF Data Technical expert on the NetVue platform and related Heights Network concepts
Define and produce technical requirements for new product features and upgrades
Setup, maintain, and support various NetVue test systems for both Comtech and Skyline personnel
Provide NetVue technical assistance to various Comtech organization including PSO and System Test
Provide direct technical support to end customers for both escalated issues and product questions
Create various types of product documentation including; user manuals, support procedures, and feature application notes both for internal and external use
Evaluate new, upcoming technical trends and DataMiner features and work with Skyline team members to support the integration of such items into the NetVue platform.
Ability to troubleshoot simple to moderately complex communication equipment and software with limited supervision.
Ability to follow and execute test procedures and provide feedback on improvements.
Reports, tracks and monitors product performance, capabilities, and defects.
Writes technical reports and develops charts, graphs, and schematics to describe and illustrate system's operating characteristics, malfunctions, deviations from design specifications, and functional limitations.
Experience in setting up and configuring network equipment and software; such as Windows OS, Routers, Ethernet Managed Switches, VLANs
Experience with Network management technologies including SNMP
Ability to perform IP network related debugging and analysis utilizing tools such has Wireshark and MIB browsers.
One (1) plus years of experience in programming; C/C++, Python and Java preferred.
Bachelor’s degree in Electrical Engineering, Computer Science, Computer Engineering, or related work experience is desirable.
Comtech EF Data Corp. is a leading supplier of communications equipment with a focus on satellite bandwidth efficiency and link optimization. The high-performance satellite communications ground equipment is deployed globally to support mission-critical and demanding applications for government, mobile backhaul, premium enterprise and mobility. Service providers, satellite operators, governments and commercial users wanting to optimize communications, increase throughput and delight customers, are leveraging the performance and flexibility of the Comtech brand. The solutions are facilitating fixed and mobile networks in 160+ countries and across every ocean. For more information, visit www.comtechefdata.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comtech EF Data, a subsidiary of Comtech Telecommunications Corporation (NASDAQ: CMTL), designs and manufactures an assortment of satellite communications equipment deployed in commercial and government applications around the world. We are a well-respected leader in the industry with a great reputation and stability in the marketplace (our division was established in 1984).
Comtech EF Data has a diverse workforce where employees are treated fairly and with great respect. We offer staff growth and professional development by challenging our employees. We have internal promotion opportunities and encourage learning by tuition reimbursement, seminars, and internal and external training. We have a safe and fun work environment with good employee relations. We offer competitive benefits and salary structure.
Products are designed and manufactured at our campus in Tempe, Arizona USA.
Products are designed and manufactured at our campus in Tempe, Arizona USA. We also have remote offices located in:
Germantown, Maryland USA
Fremont, California USA
Moscow, Idaho USA
Commitment to Quality
Our primary goal is to delight our customers with quality products, at an affordable price, with unequaled reliability. Our team is united in the belief that both quality and reliability are built into the products by employees who are trained, disciplined, and who are active participants in the company’s success. We stand by our products. We stand by our name. We stand by our customers.
Comtech EF Data is an Equal Opportunity Employer M/F/D/V. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. U.S. citizenship or lawful permanent residence may be required for positions in certain restricted areas. Verification of citizenship is required upon accepting employment with Comtech EF Data.