Oct 08, 2020

QA Analyst II

  • Patterson Companies Inc
  • Amarillo, TX, USA

Job Description


The Quality Assurance Analyst II role is to write test plans, perform test execution, and track defects using the defined QA tools, processes, and methodology. The QA Analyst II will apply proven analytical and problem-solving skills for validating processes and handle moderately complex issues and problems in order to maximize the benefit of business investments in initiatives.



  • Adhere to established Patterson QA standards for Quality Assurance Process and Methodology.
  • Collaborate with Software Engineers regarding feature design.
  • Analyze design documents to create test plan documentation per project that can be reviewed and utilized for other QA resources to direct test execution.
  • Execute test scenarios using existing documentation.
  • Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.
  • Test any new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.
  • Perform issue tracking, reporting and resolution of issues found during testing. Define and track quality assurance metrics such as defects, defect counts, test results and test status.
  • Collect and analyze data for software process evaluation and improvements and integrate them into business processes to address the needs of the business.
  • Provide regular status as directed throughout the release cycle to appropriate leadership and Development team members.
  • For regulated products, will follow regulatory requirements for software development/testing and provide needed documentation.
  • May provide leadership, coaching, and/or mentoring to level I Analysts.

Critical Competencies:

Communication: Builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels. Understands the importance of relationships to ensure team success; demonstrates compassion and understand; open to other view points in the interest of achieving best possible outcomes.


Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.


Action Orientation:  Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.


Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.


Interpersonal Effectiveness: Builds rapport quickly and easily; perceptive and adapts to situations, adjusting comments, emotional responses and non-verbal behaviors accordingly in order to demonstrate respect for the thoughts and feelings of others; remains authentic.


Flexibility: Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.



Minimum Qualifications:

  • Associate’s degree with emphasis on Computer Science, IT or related QA field or equivalent software experience, Bachelor’s degree preferred.
  • At least 2 years’ experience in quality assurance
  • Experience in testing applications
  • Strong interpersonal, written, and oral communication skills.
  • Exercise best judgment on identifying the severity of issues.
  • Showcase a professional attitude and respect for processes and procedures.
  • Accept accountability and lead with integrity.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Able to effectively prioritize tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Knowledge of SQL scripting practices preferred.
  • Knowledge of Patterson products a plus.



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