Oct 04, 2020

Participant Services Fulfillment Rep

  • Professional Diversity Network
  • Wilkes-Barre, PA, USA

Job Description

CVS Health

Job DescriptionSummaryThis position involves extensive member contact via the telephone. Handles inbound/outbound calls from participants and/or prescribers when needed to process order requests. Ability to research and investigate orders. Research issues sent by Customer Care, Account Managers, National Account Executives, internal customers and Quality Assurance relative to the customer service experience. Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry. Responsible for researching and resolving payment issues. Call to offer direct sale of medications to participants and posting payments to the proper account. Perform required transactions to complete mail order prescriptions. Follow through on standard operating procedures, problem solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.-The position may require working an occasional Saturday and or Sunday shiftRequired QualificationsAt least 3 months in a customer service role-3 months of PC skills in Windows-based applicationsPreferred QualificationsResponsive, reliable and able to express assurance/confidence Ability to express empathy and professionalism Pharmacy Tech certification Will also require the ability to work independently, with minimal direct supervision, trouble-shoot minor system issues and effectively use Office Communicator, email, chat and other social media.EducationHigh School Diploma or equivalent (GED) required; additional education and/or relevant training preferred.Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.PDN-91ac2393-3de8-4df7-9b00-1ed2306259d8

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