Sep 24, 2020

Vice President and General Manager, US Consumer Services

  • Professional Diversity Network
  • Carlsbad, CA, USA

Job Description


Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on a mission to deliver connections with the capacity to change the world. We're the company behind the world's fastest satellite internet service, with technology that's helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide. We're looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.Job ResponsibilitiesAs Vice President and General Manager of US Residential Services, you will be responsible for managing Viasat's growing residential broadband business in the United States. You will have end-to-end responsibility of the business financials and operations. You will own all performance KPI metrics involving marketing, sales, operations, and customer retention. Your responsibilities will include:Profit & Loss responsibility for the Viasat US Residential Internet business Drive performance and strategy development of the US Residential Internet operations through careful monitoring of results, proactively correcting any shortfalls, and acting on opportunities for improvements.Drive sales growth through existing channels and develop new sales channels Overall management of subscriber KPI metricsBe an accessible and visible leader to the organization, building on a performance led culture; develop executives and, as necessary, recruit outstanding executive talent to the company's US activities, promotions, products etc.Forge and maintain positive long-term relationships with relevant external stakeholders such as government, customers, partners, etc.Performance measurement criteria:Overall P&LMarketing effectivenessSales and activation resultsCustomer retentionCustomer satisfaction Operational efficiencyCost managementEmployee satisfactionRequirements10+ years of experience in the telecommunications or consumer technology industriesGeneral management and P&L experience of leading teams encompassing multiple functionsExtensive experience with customer acquisition strategiesStrong command of data analytics and reportingStrong commercial foundations in the industry and consumer servicesBasic understanding of US broadband market and regional characteristicsStrong understanding of subscription business KPIs and subscriber economicsGreat entrepreneur mindset where intelligence, drive, and business best practices come together to building business, sometimes with less traditional methods. BA/BS in Business/Economics/Communications/Finance/Engineering; Master's degree preferredAdditional Skills & AttibutesHighly developed leadership skills with experience of managing people and budgets, being self-driven and have the ability to motivate peers and subordinatesExperience of managing diverse teamsA people focused leader culture carrier with a passion for buildingFinancially astuteFosters an entrepreneurial, creative, fast paced and high-performance cultureInstills accountabilityAnalytical with excellent project management skillsExcellent communication and presentation skillsExceptional stakeholder management capabilitiesStrong negotiation skillsCost consciousnessPossess a strong performance and results orientationAble to apply high level analytical and creative problem-solving skillsTo learn more about this site and other office locations, please click here!________#LI-BBS

Additional requirements

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Years of experience:

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