Information Technology (IT)
What We'll Bring: The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and/or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities What You'll Bring:
• Maintains a consistent high level of knowledge regarding T&E products, services, and tools. • Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. • Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts. • Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes. • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers. • Performs other duties as assigned.
Impact You'll Make:
Knowledge, skills and abilities (KSA's) • 1-3 years of experience in an operations job role or customer care/support job role. • Moderate skills in Microsoft applications • Excellent verbal, written, and interpersonal communication skills. • Must be self-motivated and a self-starter. • Demonstrate attention to detail in all work completed. • Proactively works to improve knowledge and adherence to company processes and procedures. • Collaborates well with others in a team-oriented work environment. • Adapts well to change and can adjust priorities as needed. • Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.
Information is a powerful thing, and we believe in using Information for Good. And the right information—analyzed by experienced people—can help all of us learn from the past, navigate the present and predict the future.
We operate with the belief that information can help advance our industry, facilitate commerce and ultimately increase the standard of living for consumers around the world. Because when businesses and consumers have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.