As a Service Coordinator (remote only), you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.
Building partnerships and good relationships with service providers and clients is a must to be successful in this role.
Provide outstanding customer service to improve customer satisfaction and relationships
Handle and resolve customer inquiries via email or phone in a timely and accurate manner
Handle incoming phone calls related to rideshare/delivery requests
Make outbound phone calls related to rideshare/delivery requests
Monitor status of each request (product/order/rider) to ensure on-time delivery to customers
Monitor rideshare technology platforms through online dashboards (training provided)
Alert customers on shipping and flow issues in advance
Maintain a competent understanding of company’s RideShare Options, their functions, and alternatives
Offer excellent customer service
Provide excellent interpersonal and communication skills
Maintain confidentiality of information
Manage large amounts of incoming and outgoing calls
Manage large amounts of incoming and outgoing emails
Must have reliable internet access and computer*
1-3 years of industry experience or a related customer service experience required
Must be comfortable with computer applications including online website dashboards (specific dashboard training will be provided)
Must be comfortable working with Microsoft Excel Spreadsheets
Must be comfortable with working with VOIP phone system (specific software/technology training will be provided)
High quality organizational skills
This position is for a contingent contract.
The ability to work well under deadlines and to multitask
The ability to build relationships with customers and vendors
Are you looking for a challenging and rewarding career?
Do you have the passion to grow and succeed professionally?
As one of the fastest-growing small business Department of Defense (DoD) contractors, we offer career opportunities across the nation and seek talented individuals who have the drive and enthusiasm to continually challenge themselves in a collaborative and diverse environment that contributes to the mission success that serves our nation’s interests. Explore our Career Center to learn more about the great benefits of joining our team.
Established in 1995, HCI is a privately-owned company with a focus on delivering quality staffing and technology solutions. Our employees’ commitment to “making it happen” , has established HCI as one of the top small business DOD contractors.
The company’s management team has over 100 years of business experience providing services to the Federal Government. HCI is headquartered in Fairfax, Virginia.
Presently, we have professionals employed across the United States and around the world providing professional services to the Federal Government. HCI is a Small Disadvantaged Business (SDB), Veteran-Owned Small Business (VOSB), and a Service-Disabled Veteran-Owned Small Business (SDVOSB).