Aug 13, 2020

e-Commerce Clerk

  • Professional Diversity Network
  • Midlothian, VA, USA
Retail

Job Description

The Kroger Company

Company Name:Kroger StoresPosition Type:EmployeeFLSA Status:N/A

Position SummarySelect and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.Essential Job FunctionsMeet/exceed productivity standardsAssist in training new e-Commerce team membersLearn and adapt to new and improved processesPerform required opening and closing proceduresInspect equipment and notify store e-Commerce supervisor or other store management of items in need of repairReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisorMaintain organization and cleanliness of staging areas and equipmentCommunicate any substitutions or exceptions to customers order at time of pick-upScan and bag orders on the go while following all bagging standardsFollow policies and procedures to determine appropriate substitutions in the event of an out-of-stockProcess the orders through the point of sale (POS) systemRetrieve each customers order from all staging locations and ensure order accuracy; load order into customers' carsCommunicate with customers via a portable phone and respond to calls in a professional and timely mannerEnsure quality and freshness of all items chosenRead and follow directions given in the note sectionInitiate and complete selection process for customers on-line ordersReceive customers orders from Order Selector according to guidelines; store products in optimal temperature zonesAdhere to local, state, and federal laws, food safety procedures, and company guidelinesMeet/exceed customer expectations for ease of shopping, variety, freshness, and cleanlinessMinimum Position QualificationsAbility to work without supervisionAbility to read shelf tagsExcellent oral/written communication skillsBasic math skills (i.e., counting, addition, and subtraction)Desired Previous Experience/EducationAny experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Education Level: NoneRequired Certifications/Licenses: NonePosition Type: Part-TimeShift(s): Day Regions :Mid-Atlantic

States : Virginia
Keywords :

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: VA||Midlothian|| 3001 Polo Pkwy ||23113 || Kroger Stores||[[mfield2]]||Customer Service ||Employee|| Non-Exempt || Part-Time|| None
PDN-667650000

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