Aug 12, 2020

Rep 2, Cust Service Center - Arlington, VA (Part-Time)

  • Professional Diversity Network
  • Arlington, VA, USA
Other

Job Description

Comcast

Business Unit: Job Summary:Responsible for assisting and consulting with customers on our productsand services by utilizing knowledge, skills, and technology to achieve aworld class sales and service experienceWorks with moderate supervision/guidance. Is accountable for individualresults and impact on team.Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team - make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Passionately represents products and services by sharing anddemonstrating product and sales know-how with customers. Providesproduct demonstrations to educate customers on full product capabilitiesto maximize their experience.- Takes a customer-first approach with all customer interactions.Listens and evaluates customer needs and provides appropriate solutions.- Achieves sales and customer experience goals and objectives.- Provides comprehensive customer onboarding activities and ensurescustomers fully understand how to use and manage all companyproducts/services, and gains their consent.- Performs operational and administrative tasks.- Partners with customer care to resolve customer issues, asappropriate.- Consistently demonstrates sales excellence and professionalism withintegrity, and a warm and friendly demeanor to customers and teammates.- Complies with all company and retail operational policies andprocedures.- Completes training requirements and actively engage in team huddlesand learning.- Knows and understands sales compensation plan and its key elements.- Must be able to work a flexible schedule that includes evenings,weekends, holidays, variable schedule(s), and overtime as needed. May beasked to work in alternate stores outside of home base store. Regular,consistent and punctual attendance.- Must be able to carry and lift up to 25 pound boxes, stand and moveabout the store constantly.- Other duties and responsibilities as assigned.Job Specification:- High School Degree or Equivalent--- Generally requires 1-3 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employerPDN-COM220559-en-us

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