Dolphin Imaging & Management Solutions is seeking a technical service representative to join our growing team! Our representatives are responsible for learning and supporting proprietary developed software for clients in the medical field worldwide. Agents must maintain a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. The ideal candidate should be highly focused with both a technical edge and excellent communication skills over a phone and email.
As part of our team, you will be responsible for learning and supporting the best software in the dental specialty market. Check out our 3D Visual Treatment Demo https://youtu.be/SLXFx8asYiA
Dolphin is a leading provider of best in class 2D/3D orthodontic imaging, diagnostic, practice management, case presentation, and patient education software for dental specialty professionals worldwide. We are a subsidiary of Patterson Companies which carries a 141-year history and named to America's Fortune 500 list in 2017 and 2018. - https://www.dolphinimaging.com/
Technical Service Representative Major Duties:
Determines and assist with the professional needs of customers when receiving or placing calls.
Resolves technical issues as part of investigation in customer inquiries.
Responds promptly to escalations received from manager and key customers, escalates unresolved issues as appropriate.
Answers general software questions and how-to’s presented by clients.
Introduces and promotes new products during calls.
Prioritizes, manages, and troubleshoots unresolved technical issues.
Builds customer relationships by keeping customers informed of how and when problems are resolved.
Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives.
Prior call center experience
Configuring and supporting Microsoft Windows operating systems
Excellent customer service
Good communication skills both written and oral
Ability to manage competing priorities in a complex environment
Ability to devise creative technical solutions
Preferred Technical Service Representative Computer Experience:
Windows OS (XP, Vista, Windows 7, Windows 8, Server 2003, 2008, & 2012)
Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling1-866-234-2165or by email firstname.lastname@example.org. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.