Jul 28, 2020

Assistant Spa Manager

  • HEI Hotels and Resorts
  • Braselton, GA, USA

Job Description

Location: US-GA-Braselton
# of Openings: 1
Category: Spa
Position Type: Regular Full-Time
FLSA Status: Exempt

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau lan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations.

We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau lan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail, free meals in the Associate Cafeteria as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.


Responsible to assist in the management and daily operations of the hotel's Spa facilities. Ensure that the highest level of guest service is provided and maintained at all times. Occasionally act as the Spa manager in his or her absence.


  • Assist in the selection, supervision, development, appraisal, counseling, and disciplinary action of departmental associates.
  • Overseas the Robe and Key as well as well as Spa therapists and technicians.
  • Assists with scheduling of technicians, massage therapists and guest service staff for the spa.
  • Assists in running the daily operation of the Spa per pre-established and approved standards.
  • Responsible to make sure that all guest billing is correct and that service agents follow resort cashiering standard operating procedures.
  • Responsible to assist the SPA Manager to make sure that the SPA retail shop supplies are in accordance with established inventory pars.
  • Ensure that all trainees are properly trained in the Spa policies and procedures as well as the use of all equipment.
  • Works with the Resort Rooms Division to ensure all guests receive the best service and arrival experience.
  • Perform other duties and responsibilities as requested by the Spa Manager.
  • Fills in for the Spa manager when on vacation or not scheduled.
  • Be available and able to assist in all aspects of operations as needed based on business needs.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.


  • High School diploma required, Bachelor's Degree preferred.
  • Two to three years in a luxury spa operation.
  • Should be proficient in Microsoft Word, Excel and PowerPoint
  • Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiation of vendor contracts, analytical ability and the planning, organization development and coordination of large scale work projects.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting.
  • Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation.
  • Ability to observe performance and detect signs of emergency situations and respond with proper action.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.




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