Summary Join our Customer Support Team and assist MathWorks customers with all customer service related requests. Although inbound phone work is the primary focus of this position, individuals will also be expected to support customers via email and the web.
Hours for this position are 11am to 8pm Responsibilities
The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. This includes: requests for pricing, ordering, license modification, activation, order status, training enrollment and requests for invoices. Must be a champion for our customers. You will have direct supervision but should also be able to work independently.
Teaming activities - This will involve working with co-workers, decision making, resourcefulness, conflict resolution, and problem solving on team related issues. You will provide input/feedback that defines solutions that are best for all, and should be able to step back from issues and look at the big picture without emotion or bias, understanding that the impact of your decisions may be significant. You will also be involved in facilitating team meetings.
Qualifications Bachelor's degree is required (preferably with a concentration in Business)
Ability to identify and implement process and policy improvements
Experience using a CRM application (preferably Siebel or Salesforce)
Experience working in a Windows environment with multiple applications and navigation between applications to solve problems a plus
Additional language skills: preferably Spanish
Strong verbal skills
Strong problem solving skills
Ability to type minimum 20 WPM
Required Qualifications A bachelor's degree is required.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.MathWorks participates in E-Verify. View the E-Verify posters here.PDN-MW23779